The Well Coffeehouse — Restaurant in Nashville-Davidson

Visiting from Portland Oregon. This shop wasn’t on my list of shops to visit but was close by. The person I was visiting had good things to say. My expectation was iffy due to its placement in a strip mall next to some big chain shops. I was pleasantly surprised as I entered to see legit coffee gear (pour over devices, scales amount other things) and found that they are a roaster as well. Customer service was brief and and quality. Middle of the road in a good way, neither rude or exceptional (funny way to put it I suppose). My one disappointment which I won’t hold against my review. I was really looking forward to trying the Ecuador coffee (as I am a big fan), I was hoping for an iced Chemex (aka Japanese style iced coffee). They weren’t familiar enough with the process to prepare it which was a slight bummer and completely okay. The awkward part is when the felt they needed to explain and tried to flex their coffee knowledge on why they couldn’t make it... which would have been fine for an average customer. Truly not trying to toot my own horn but I have a solid amount of education and experience in the industry and familiar with preparation and consistency. So it was just a little funny and awkward, but not a moment where I needed...

I will caveat this post by saying up until today we've come here at least 3 times a week every single week. We mainly come because the coffee is good and we want to support local. The food isn't bad either but it isn't cheap for midmeal proportions.

I'm leaving three stars to be fair to the above. But I'm deducting 2 stars because of less than satisfactory customer service - we moved here from NYC so we know a thing or two about being treated like just another number at checkout, but to be completely honest, our NYC coffee shops were way more welcoming than this staff has ever been.

Every now and then I'll ask for my cold brew either light ice or no ice - and almost every time there's attitude from the guy for it. On top of that they make sure to let me know just how much ice I should've gotten. Today I've finally decided to document this.

The first picture is my cold brew this morning on the counter waiting for me to pick it up - legitimately half full.

Instead of accepting a half full cup like we usually do, we asked for more coffee to the less than willing barista. The second picture is what he came back with.

It's really more about the principle and how you treat people than anything for me....

Coffee taste: 8/10 - ordered a large black coffee, $4.50, and they gave me a medium which I guess was the biggest they had

Outlet access: 7/10 - there are outlets along the walls in a few spots, but most of the seating does not have outlet access

Seating available: 8/10 - seems like you can always grab a seat somewhere

Vibe: 9/10 - this is definitely a spot a lot of people enjoy working in, it felt like most of the people there had laptops out and headphones on. Very pleasant to be in

Parking: 8/10 - plenty of spots around the mall

WiFi: fast, 45 up, 15 down,

Neighborhood: Brentwood is a nice area

Food: did not try the food

Ambiance: worky and casual

Staff: 8/10 - very nice staff, pleasant to talk to, young.

Restroom quality: I did not use their restroom

Music volume: 10/10 not too loud, not too quiet, lofi music, calm and casual

Water access: water was not available on tap

Walkability: 6/10 - if you take a walk outside, you have a small mall to walk around with nice looking buildings, but it’s mostly just a retail center

Seating options: you can sit down at a round table, square table, or sit on a stool next to most of the outlets, the stool seating doesn’t have much table...