E+ROSE Wellness Cafe - Brentwood — Restaurant in Nashville-Davidson

We are frequent shoppers at E+ROSE and have never really had a negative experience, beyond the somewhat typical long waits. However, today was a completely different experience—not only was it negative, but also very frustrating. Today, while running errands around Nashville, my pregnant wife's craving for the day was frozen treats from E+ROSE.

Knowing that their waits can be long, I called a total of four times over a 45-minute period, and nobody ever answered the phone. We decided to drive there in hopes that they were not closed. When we arrived, there was no one in line and only five people in the establishment. However, as usual, they were extremely backed up.

I was sitting on a bar stool by the pickup area, watching the crew do what they do best. I noticed that one of the acai containers placed on the counter had noticeably less of the frozen contents inside than the rest. In the back of my mind, I was hoping this wasn't mine. As the orders progressed, I saw her turn the container and saw my name on the side. I immediately went up and indicated that it did not have nearly as much as normal, or as much as the two other ones that were sitting right next to it. To be clear, it was extremely noticeable that there was a discrepancy between the three that were sitting on the counter.

Another employee, who I assume is responsible for making that portion of the acai bowl, stepped over. I spent far more time than I should have had to explaining to her that my main concern was the quantity of frozen acai mixture in the container. Despite asking her on three separate occasions to take a look at the containers and visually see the discrepancy between them, she refused to do so. She just continued to look me straight in the eye and say, "No, they are exactly the same. We measure, so they are all equal." As you can imagine, this was very frustrating for me, as I could visually see there was a discrepancy and she was refusing to look. She eventually asked if I wanted her to remake it, so I said yes.

Unfortunately, this is where it went from a negative experience to a very frustrating one. As I watched her make the replacement, I saw her intentionally leave a substantial amount of the frozen mixture in the bottom of the blender jar before handing the container over to the person who was prepping the toppings. The new one was almost identical to the first one and still noticeably smaller than the others sitting on the counter next to it. You would think that after our interaction she would be diligent in ensuring it had the normal amount, but I can only assume she was attempting to prove me wrong.

We always order extra peanut butter and granola. With the normal amount of frozen mixture, the top is always smushed down on the mixture, so much so that when we open it up, there is a glob of peanut butter and granola stuck to the lid. This is the way it is every time we pick it up, as well as the way I saw other people's bowls being delivered while I was waiting today.

I was handed my bowl and I left. I'm attaching a photo of what I was handed as soon as I stepped outside. As soon as I got in the car, I handed it to my pregnant wife who was craving it today, without saying a word. The first thing she said after "thank you" was, "Wow, it looks so much smaller than normal." She then realized that the only two toppings included were peanut butter and granola. The bananas, honey, cinnamon, and almonds were nowhere to be found.

Needless to say, this was an extremely frustrating experience for both of us today. Not only was the volume of the product less than normal, but it was also incredibly clear that the staff was probably moving quickly the first time around, but then intentionally skimped my second portion to prove a point. This is extremely unprofessional and unfair, which I know is not the reputation E+ROSE would...

I visited this location with high expectations, eager to try a local favorite. Unfortunately, my experience was far from what I anticipated. I ordered a normal smoothie and waited patiently while looking at my phone, but the two employees behind the counter spent the entire time giggling and whispering to each other, making the atmosphere uncomfortable. Anytime I looked up to check on my order, they would look at me with guilty stares. We were the only ones in the store, so there was no distraction, and their behavior felt incredibly personal, like I was being targeted. When my order was ready, they continued to laugh and exchange glances while glancing back at me. As I left, I noticed them cackling through the window, and when I made eye contact, they intentionally watched to see if I noticed. It was as if the joke made about me got even funnier once I walked out the door.

This behavior was not only unprofessional but also deeply disrespectful. I had done nothing to provoke them, and in fact, I was courteous and even tipped. Their actions left me feeling uneasy and bullied, unsure whether it was a joke at my expense. I honestly couldn’t even enjoy my drink, wondering if their laughter had anything to do with what was in it. As someone excited to try a Nashville staple, I am incredibly disappointed by the lack of respect and professionalism I...

My wife’s water broke while I was at work, when she called me she told me she wanted something to eat with a lot of protein and that it was light. First thing that came to mind was an açaí bowl, I promptly chose this place and took off full speed. When I arrived I told Noah (I hope I caught his name right) the cashier / barista why I was rushing. He told me what he recommended and started making it. I can’t stress enough what a life saver he was! My wife right now is enjoying her pro bowl and it is very delicious. This will be a common place to eat for me and my family and I’m not even an açaí type of guy! Thank you very much for helping me in this important moment of my life. Yall...