Wingstop — Restaurant in Nashville-Davidson

You know, the service was superb. The atmosphere was just fine. I'm sure they had great intentions, but fundamentally their 'Bone in' wings were horrible. This franchise needs a rebranding and 'wings' needs to be removed from both their menu and the signage. They make fantastic boneless chicken. All their flavors go very well with the boneless battered chicken but their 'bone in' wings are 100% garbage. I'm unsure as to why they fail to make a good chicken wing. Perhaps its the layout of the kitchen? Maybe they are missing a piece of equipment other wings creators have. Firstly, when they order wings, they get the micro wings. You know, the birds that meet their maker before their eyes even open. Flats are the size of a small bic lighter and drums are the size of a large bic lighter. I'd like to hope that hasn't always been the case. I have only ate here three times. The first time I had awful 'bone in' wings and told myself never to eat here again. The 2nd I was at work and they had a deal where you could order 20 boneless in 4 different flavors and I really enjoyed that and made two meals out of it. And then, last night I tried the standard wings again and remembered my first experience. These wings were so overcooked it was like cramming sand in your face and the flavors have no anchor because they dont batter them. So, they just load the wings up with whatever flavor you want and if they have to they use hot sauce as the anchor and put the spices on top of it. This was my experience with the cajun wings which are night and day different than their boneless counterparts. It's not like they are changing it up anytime soon, so if you're on the fence about this review please go try the boneless and bone in variants of anything you like and you will see that I am spot on. Please make your menu simple and stay away from things you know little about Wing Stop. Standard chicken wings are not in your wheelhouse. Change your name to Nugget stop or Tender stop....

Placed an order over an hour and a half before scheduled pick up time. I arrived at the store and the employees didn’t have my order. They told me I was at the wrong address and had to go to the Madison store. After showing them I was in the right address and the order number they still insisted it was the wrong address.. a few minutes later they found my order… it wasn’t ready and I sat patiently waiting another 10 minutes. Brand new location so I’m hopeful this is just some new hire training issues.. but man come on what’s the point of ordering ahead on the website if it doesn’t work and the food isn’t ready anywhere near to on time. 9 PM pick up arrived a couple minutes early didn’t leave with food until 9:24. With so many employees on staff this night I’m honestly shocked this was not ready...

Worst food ever. I literally have been a customer since this location opened. I have never had no problem. Idk who cooked my food but to send an delivery order out the way this was sent out is horrible. I saw a previous video where someone complained of their food being too greasy. Well I am a victim of my food be overly greasy. There was grease literally sitting in the bottom of the container. This is unacceptable, and definitely not the standard of quality food expected from WingStop. Very nasty. Thank God UberEats gave a refund but I need these businesses to serve me good quality food just as well as the do anyone whether it's an in person...