Planet Thailand Restaurant — Restaurant in Natchez

My main complaint was the wait. In a restaurant with only 3 tables seated, we waited nearly 1-1/2 hours for our 3 dishes - general chicken, chicken in red curry, and chicken fried rice. Our waitress was running her backside off. However, the kitchen staff (at least 2 men) were on their phones the entire time we were there. This is why our food took forever to come out. I pointed out that the "wait times for an empty restaurant" was a common repeating complaint about the restaurant on Google, and the waitress apologized profusely. It wasn't her fault, she was the only one working it appeared. The curry was okay, though the viscosity was off and while the heat was good the flavor was flat. The fried rice had a good flavor but was oddly sweet...very sweet. Either someone used sugar or Jamie Oliver was back there using honey, but the taste was off putting. The general chicken was spot on. Not too sweet and not too gooey from lots of starch. The coating was still crisp and the sauce didn't make it stodgy. The sauce was made with a base of maybe sweet Thai chili, soy and hoisen instead of just jarred sweet and sour sauce with hoisen added, like many places. So I have to give props on that. The restaurant is quaint and clean. The bathroom is not so much, and it makes me concerned for the cleanliness of the kitchen.

Not top stars by any measure, but good general tso...

Awful service - the bartender was the only person in the dining room- which was messy and had non bussed tables. She was rude and gave my husband and I attitude at our requests when she took our order. Other customers looked unhappy at the wait for their meals and check - bathroom toilet was clogged. I have worked as a waitress for many years I was absolutely appalled at her behavior and demeanor. We left immediately after she brought out the appetizer - we didn't even touch it. She did not make eye contact and she was walking away while taking our order. I observed the same distasteful treatment to other guests as they entered. Working a dining room floor by myself - yes that comes with its challenges you have to be able to multitask and work quickly while still adding quality to your guests experience. She was underwhelmed, slow and I would not consider her an asset to the business. A nice personality goes a long way if there is a wait or your understaffed. Unfortunately due to the lack of basic human pleasantries and social norms of the waitress on staff we did not stay to try the food.

The owner made a fake Facebook and used explicit slurs. The harassment went on for several days with 2 more vulgar comments. My husband made a phone call to the owner who immediately revealed her personal offense to my review --No apologies where...

Went to PT to celebrate Uncle and Aunts anniversary and had the worst experience ever. First of all, we called to let them know ahead of time we were going to be a large party. We sat at the table and didn’t have menus for everyone nor silverware. We asked for waters and only half the table got them. I ordered an alcoholic drink and was told twice that they didn’t have the proper mix for either drink I ordered. The waiter was very unprofessional. He sat down to take out orders, stood at the opposite end of the table to take orders so we were having to yell out orders and he still messed things up. He messed up the drink orders and had a hard time taking the orders in an organized fashion. To top it all off, my aunt had a hair in her food and the chef in the back not only refused to comp her meal she argued that she didn’t have to do that. There were no hair nets worn by any of the kitchen staff and we were told that this is their common practice.

This is THE WORST customer service I have ever experienced and will never go back to this place. What could have been a beautiful evening, turned out the be a disaster.

I’m forced to give them at least one star but they don’t...