Ruby Thai Kitchen — Restaurant in Natick

Disgusted the food looked great, but i ordered a plate asked for the fried rice and for the 2 sides i asked for shrimp and green beans. The person loaded the plate with rice, but gave me like 4 shrimps I thought for the price thats not right I said wait can you actually put shrimp, he said extra 2 dollars. I said fine he places 1 shrimp extra. At the register I questioned why the lady infront of me had so much more and not charged "extra". So the man serving heard me asked me to show him i open it move the beans show him he goes to add two more and the guy next to him apparently owner takes the plate says to show him receipt I do and then he takes shrimp out says its only one extra places it back into the food he's serving mind you I had by now touched my plate with my hands. I said wow i paid for that. I want my money back maybe he thought i wasnt the type to speak up but i pointed out how disgusting that was in a time of Covid and that I paid.he after people begin to look he says its only 8 regular shrimp extra is two shrimps which they didn't give the whole plate with extra had less than that. Reason for the whole fuss. I told him I would call a health inspector and then he goes and places the same dam shrimp back on my plate. Back and forth asking for the receipt. I was so disgusted, since I had paid I grabbed the plate with whatever it had took a bite and felt like puking it was soggiest shrimp ever. After all that mess...I'm not usually the type to argue over food or fight with people but I really wanted to throw that plate in the guys face. I threw it in the trash where it belonged and had a slice of pizza from the Sbarros next door their service was fast and excellent, the pizza tasted like pizza ten dollars for 2...

I was quite excited for the pineapple fried rice, but unfortunately was disappointed in it. The seasoning/powder they use on it was just very overpowering. Almost as if they just doused it in curry powder and with every scoop of the spoon, you get a nice big whiff of it. The mango chicken fared much better, just sweet enough for me and added much balance to the plain veggies that I got as well. In terms of mall food here, RTK 's the cleaner option since it's not too salty or fatty looking. I may go to them again, but opt out of the rice...especially when I found a sliver of pineapple...

For us, service is always as important as (if not more than) the food. In this case, it sucked because we actually liked the food before the incident. We had asked for an extra cup for the toddler after ordering $35+ worth of food. They said it will cost 50 cents and without cash, they said we don’t take cards for 50 cents. Went to sarku japan right beside it and they gave us cup+lid+straw without hesitation and no charge. We didn’t even order from them. It is interesting when a business makes a small decision like this. We are...