Sarku Japan — Restaurant in Natick

Holy cow the 3.7 stars is honestly a really really generous rating and it’s not even good to begin with. This place is beyond trash. Not only do they open at 12 and tell you to come back when online says 11(post a sign on the counter if the hours have changed). The natick mall location has some self proclaimed “manager” whose a taller slender Japanese punk serving the food who will give you attitude if you mention that he served you 1/3rd the amount as the guy before you , and then refund your money instead of just doing right by the customer and giving close to equal portions. He told me he was the manager when I asked for one. (Which I didn’t believe). I hope Sarku knows this Fake manager jumps to refunds instead of offering even the slightest customer service. They have the nerve to have a tip bucket ?? Tip for what? Garbage customer service. If you hate your job don’t do it. I would avoid this place at all costs while this A-Hole is allowed to be employed there. Judging by other reviews he’s a problem that Sarku refused to fix. Shame on Sarku for continuing to promote such a loser. Only eat here if you like being treated like...

I wish I could communicate how infuriatingly horrible this food and customer service experience was. Never in my life have I received a California Roll with just imitation crab meat: 3 entire pieces of my roll had no avocado as pictured. When I asked for it to be corrected, I couldn’t believe that I had to argue and point at the pieces because the man said, “That’s just a California Roll.” I am grateful that he at least remade it. Once I finally had my proper roll, the sushi was literally warm (not room-temperature, WARM). It tasted so disgusting, I couldn’t even finish eating it, which was so sad and just made me angry because I paid! Side complaints that make me just as confused/angry: They told me that they couldn’t give me a cup of water, only a bottle, when there was a water dispenser next to lemonade in front of my face. (The water thing is a greedy practice I’ve noted at multiple restaurants in the food court though, so not unique, but just as frustrating.) And no tray/plastic cup for soy sauce, just pour it on your roll. How much does it cost to provide a soy sauce container....

The Natick Mall location is horrible. After waiting over ten minutes for the two spring rolls that came with my Chicken Teriyaki special, they were not even fully-cooked so inedible. The Chicken Teriyaki itself was a fast-food four stars.

This is the second time I’ve had a problem with this location, and it will be the last. If you go, confirm and reconfirm that the items you want are ready before you place your order. Otherwise, the employees will repeat, “Two minutes” indefinitely.

An important part of customer relations is managing expectations, if it’s going to be a ten- plus minute wait, simply let people know so they can make an informed decision.

EDIT: A response of you had a bad experience with us so please download our loyalty app which requires all of your personal information plus you need to give us permission to send you unsolicited texts and emails is an odd way of...