Kung Fu Tea — Restaurant in Natick

My wife was just at this location and was completely disrespected (as well as other customers) by the cashier. The cashier (Cecelia) was rude and looked like she hated her job. I understand not wanting to work but the least you can do it be nice to the customer who did nothing to you. There was a lady having trouble with the app and when she asked the cashier for help she just shrugged her shoulders and rolled her eyes. she also gave another customer a lot of attitude and was so snarky when she asked for a different size drink (before it was even made). Finally, my wife was ordering and asked for her drink to be slushed and the cashier just nodded her head no and rolled her eyes at her. There was no communication or alternatives given and when she was asked about the other drink options she just pointed to the screen. The information my wife wanted was not on the screen hence why she asked and regardless you do not treat someone like that, all that trouble and we still got the wrong size drink. I tried to call the location several times to talk to the manager but they did not answer. DO NOT COME TO THIS LOCATION: they will be rude to you and still give you the wrong drink....

Today is my son’s birthday and we went to the Natick Mall after taking him out for breakfast so that he could have the opportunity to spend his birthday money if he so desired….well he’s always wanted to try Kung Fu Tea so we proceeded to get in line. As we worked our way closer to the register to order we noticed a sign stuck to the wall where we were waiting… “Must have a mask to order “ Let me remind everyone that on May 29th the state of Massachusetts fully reopened with NO guidelines! Myself, my fiancé and all 3 of our children 15 and older are “fully” vaccinated. Are you kidding me??!!!! The 2 gentleman behind us said the same thing! This is ridiculous and down right rude ! I’ve got the right mind to continue my opinions on this but I will not . Get real people! Stop it. You people will NEVER EARN...

I've had satisfactory dealings here before, but today got dangerous. I ordered honey oolong with mango popping bubbles, my usual. About a third of the way through, the taste of the popping bubbles changed to something resembling burnt salted caramel. At that point, I stopped drinking. A couple of minutes later, I figured out that they put in coffee popping bubbles under a layer of mango, possibly doing that instead of starting over when they started with the wrong kind. I have a coffee allergy. Within 15 minutes of noticing the flavor change, I had severe intestinal cramps, followed by half an hour of explosive diarrhea. Next time I will emphasize my allergy more strongly than I did. If it happens again, I will stop doing business at that location and advise everyone I know to...