Bruster's Real Ice Cream — Restaurant in Nevada

We finally made it to the other side of town to give Bruster's a try. We had mixed reviews regarding both the ice cream and the service. It was a Wednesday evening at approximately 8pm, and both the drive-thru and walk up had a steady stream of customers. Jack, who was taking orders at the drive-thru was very welcoming and pleasant. Since I am high risk, we were please to see the he was wearing a mask. He explained that they rotate flavors, and that's why they didn't have the key lime I was hoping to try. My husband ordered a large, Butter Brickell and something that had Oreo pieces (Can't remember the name), in a waffle cup. I ordered a small Rocky Road and Butter Pecan in a waffle cone. We tried to order a large glass of ice water, and Jack advised us we could ask for it at the window. He even told us that they had specially filtered water. After paying, well proceeded to the pick-up window. We were pleased to see the staff all wearing masks. However, we were baffled as to why one of the girls was wearing hers beneath her nose. We asked the girl who opened the window if we could order the water that Jack told us would be available. She abruptly said, "We don't have water." We explained what Jack said, and she told us again that they didn't have any. She handed my husband a bag, and I could tell by the shape of the bag that there was no cone inside. I told her I had ordered mine in a cone, and she said, "Do you want me to re-scoop it for you? I settled for the waffle cup, even though I had ordered, and wanted the cone. There were plenty of places to park for us to sit and enjoy the ice cream. Each flavor we tried was delicious. I'm not a fan of soft ice cream (unless it's soft serve or frozen custard), and was surprised by the fact that the ice cream was very soft. I ended up wishing we would have brought a cooler, and taken it home to freeze it for awhile before eating it. We learned a lot during our first. Since we have only given Bruster's one try, we will use what we learned and try again when we venture over to that...

Update: After visiting again, I needed to come here to update my review. Since my previous visit, Bruster's has increased and basically revamped their non-dairy ice cream selection and it is absolutely amazing now! My partner had the vegan Double Chocolate Chunk and Vegan Vanilla ice creams and after having a taste of them myself, I can say that these non-dairy ice creams are so so delicious. They don't have that watery/crystalized texture. So smooth and creamy that they feel and taste like the real thing. This place will be a big summer hit for us and many others.

Have been here twice already in the past week or so since it's a quick 5 minute walk from home. The staff is always super friendly and are always on top of things!

My two dachshunds absolutely love their doggy sundaes and are always so excited to walk on over to Brusters. The staff was on their A-game and already had started working on their doggy sundaes before I even placed my order - my pups were super appreciative of that! Haha!

Their ice creams are soooo delicious and you can absolutely tell they are made fresh everyday. So far I've tried the Vanilla Cherry and Rocky Road and they both are 10/10!! I'm so excited to try out their other flavors! My only issue (a small one at that) is that the vegan/dairy-free selections are minimal. When my boyfriend & I visited, he purchased the chocolate dairy-free ice cream. Also, the waffle cones are not vegan - not an issue, but moreso something that vegans should take into consideration.

Overall, a 10/10 place and I'm so excited to visit more often, especially as the weather...

I was introduced to Bruster's during a trip to UT to see my daughter. She took me to their Provo location and it was excellent. The price was fair, the quantity was great and the quality and flavor were outstanding. I'd say that two out of these three things help up at the new Las Vegas location but unfortunately, the one that wasn't dragged down one of the other two with it. The one that held up is the quality and flavor which was a big reason why we were very excited when we heard they were opening a location here and went way out of our way to eat there soon after it opened for business. The problems begin and end with the quantity served to us for the price. the amount we were given effectively dragged down the value to the point where it was no longer worth it regardless of the quality of the product. The amount we were served was less than half of what we were given for the same price at the Provo location. I was pretty surprised and disheartened.

What made it worse is that we had a nearly identical experience at the LV location of Handel's a couple of months earlier. We had been taken to Handel's in CA by some friends we were visiting and were excited to realize they had a local location. When we visited, the portion size was again, only half of what we had been served in CA. The upside for Handel's was that the quality of the product was actually better than what we were served in CA but the portion was too small to justify the cost. What's up with the tiny portions at LV locations of...