KFC — Restaurant in Nevada

Ordered at the drive-thru and placed an order for a 12-piece Beyond Chicken Combo. Lady who took our order seemed very impatient and angry. She didn’t even ask us what we wanted for our choice of sauce, and when we asked about it, she said it comes with Honey Mustard (when their menu clearly states “with choice of sauce”). After we paid, the man at the window handed us the drink and told us to park at space 1 to wait, so it would be 4 more minutes for the fries. 10 minutes later, he hands us the bag of food with only the Beyond Chicken inside—no receipt, no fries, and no dipping sauce. My husband went inside and kindly asked the gentleman about the fries. The man asked: “Are you sure it’s not in the box..?” My husband opened the box to show him the fries were not inside, and the man’s response was: “Oh, you just ordered the the chicken, not the combo.” My husband doesn’t like to argue with people, so he let it go and said: “Okay,” and left. There was a kind man in line behind my husband who gave him a confused look and said: “Are you serious?” It’s no wonder the restaurant was dead. It’s the first and last time we will ever go here—I don’t normally eat fast food, but we wanted to try their new Beyond Chicken. Unfortunately, the people who work here hate their job, and/or must be having a bad day. I worked in the food & beverage industry for 8+ years, so I see this as unacceptable behavior. You should give a receipt with each order, and be sure you have packed everything before handing it over. If you make a mistake: own up to it, apologize, and correct it. If you can’t handle working in customer service or hate dealing with people in general, then you should find another...

I had ordered a 4 piece original on my way to work. It should have come with 4 pieces of chicken 2 mash potatoes and 2 biscuits with honey and butter napkins and a spoon. I got extra crispy no biscuits no honey no butter and no spoon like seriously what's going on here? So I called I spoke with Brady he was great very professional and I appreciated that. He said just tell the staff next time I come in about the mistake from my previous visit give his name and I can get a free 4 piece. I really wasn't looking for a free meal but I was like thanks. 6 weeks later I returned with my 5 year old I told this staff member named Mia about the incident but accidentally said Brandon instead of Brady she said we don't have a manager named Brandon so I asked for the managers name she said there was only a female manager and her name wasn't Brandon so I said o there's only 1 manager for this KFC and she said no contradicting her previous statement so I was like ok let me check the name I then looked on my phone and corrected myself and said sorry his name is Brady do you have a manager named Brady she said yea I was like ok she then told the female manager I was causing a problem and the female manager came out she was very friendly professional and didn't treat me like the child Mia did who was obviously treating me like I was scamming the KFC. When I explaind the situation showed her the time and date she was like ok no problem and everything was 100% great. Just want to say that some of these kids shouldn't be dealing with customers because they are rude impatient and discriminating. I would recommend this place but Mia should be better trained on respect and customer service...

After 8 years going to this location roughly twice a month i had to edit my review and change from 4 stars to 1. The owner is very rude and if u have a problem he will argue with you rather than try to help. I dont go here anymore after the last experience showed me i need to spend my money elsewhere. I ordered a 3 piece breast and wing combo. The whole wings were the size on my thumb and i could have fit the the whole breast in my mouth. Seriously looked like cornish hen or quail rather than chicken. I got my money back after the manager argued with me saying he didnt grow the chicken and its not his problem if the chicken is small. They buy chicken by the pound just like i would at a grocery store, at least throw in an extra peice of chicken if they are less than half the size as normal. I called corporate they never called me back. Ive eaten over a thousand pieces of kfc chicken in my life i know what im talking about lol.

I go to the kfc on eastern now and its been great. Dont eat here.

I tried again today 6/24/19 at 9pm. I ordered a number 2: breast and wing combo. I wanted original but they only had extra crispy so i agree. Then i drive up to the window and they say they dont have wings but will sub a leg or thigh. I asked for a breast instead since they are out of wings. They said its $2 more. I drove away. Horrible service horrible quality i hope they shut down. They dont deserve even 1 star. I called corporate before...