Smashburger — Restaurant in Nevada

ACTUAL STAR RATING: 2.5

I think I finally understand the strategy of having a Smashburger at virtually every Caesar-owned (and other) hotels I go to. Even though the food is average at best, but generally subpar, many people order at this [and other] Smashburger stores out of sheer convenience. I guess if you're Smashburger selling high priced average to poor tasting food, it's a good marketing strategy. There's a constant turnover of customers in and out of the hotel. And because the stores are in-house and so much more convenient than getting in your car and driving to, let's say, In-N-Out Burger, they have a sizeable built-in clientele at times.

I'm one of those built-in customers as well. I get sucked into the thought process of not wanting to get in the car, drive to a restaurant, get back into the car, drive back to the hotel, walk to the room, and finally get to eat what's now a cold meal. So I'm guilty of going to the in-house Smashburger and writing a negative review as I'm currently doing.

But all is not lost. Since putting pen to paper (figuratively) is genuinely cathartic, just writing this helps me realize the added time taken to travel outside the hotel is worth it rather than pay double the price for a poor-tasting hamburger and fries.

REVIEW AT A GLANCE RECOMMENDED: No SERVICE: Good to fair PRICE: $$$ in relation to outside burger shops. COVID: Practices pandemic regulations. PARKING: inconvenient and the point. REASON/INTENT: Fast...

Went to Smash Burger on my last Harrahs Casino Trip. It was late, I was done gambling for the evening, so I thought I would take a burger to go up to my room. I ordered after a decent wait, stepped back and waited. It was a few minutes plus 10, and the order after mine was served up with confusion, and another order of tater tots went out to this gentleman in the loud confusion, as my ticket with my prepared hamburger sat on the counter. My tater tots, I assume just went to the man with a gripe. Meanwhile, 4 minutes elapsed and an half full cup of something comes up by my hamburger. The waitress looked in it, frowned and pushed something down in it, and bagged it, and handed it to me. I said thank you, and went back to my room on the 12th floor. The elevator wait was formidable. I opened the bag, and the hamburger was decent . but the tots....were broken and VERY grease soaked. There was black particles globbed down the inside of the box, like sludge from the bottom of the fryer. I was going to go back down and complain, but they were busy, the elevators were backed up, and I didnt feel like wading through the Biker/Brooks and Dunn crowd in the casino. it was just a greasy mess. I guess the cook and the waitress thought this was ok, but they should have apologized and recooked the tots....

Horrible treatment of their customers! Eric Chavez was extremely rude and condescending to me. He was the acting manager today and would not even attempt to be nice.

I was in line and after 20 minutes of no movement I decided to order online. I stayed standing in line because I needed to wait anyway. When I was up in line to order I told Eric that I had ordered it online and after 30 minutes in line it should be done. His response was, "oh, I haven't even put in online orders!" I waited and watched him type my order into the computer 15 minutes later! The customers in line after me were getting their orders and I waited....for 1 hour!

We asked Eric to kindly remove the extra charges that I incurred to place an online order or to please add some extra tator tots to compensate for the extra long wait. His response was "no, MAM, I can't!" I said, "You CAN'T or you WON'T?"

He said "I wont! Everybody is waiting...MAM!" He didn't care that we were upset. He didn't care that we were long time customers. He didn't care that I would write a bad review. He only cared about being ignorant.

On our way out many other customers gave me a thumbs up and told me that they were also discussed with what they saw and the slow service and would also be writing a review. Maybe Eric...