Tropical Smoothie Cafe — Restaurant in Nevada

I'm definitely reporting the day time female manager that works here that has the scar above her lip. I do not know her name however she acted so unprofessional with me that they just lost alot of money with me alone because I'll never return here as long as she's still employeed with this location. I am definitely contacting the better business bureau and reaching out to corporate to let them know of my negative experiences here and how there phone is shut off and your unable to reach them via phone. They need to send a secret shopper here during the day time and night time. Let them know you don't want the card reader waved in your face and that if you wanted to tip you would and it's unnecessary to be waving the card reader in your face and you'll see the demons come out. Like you have to provoke it a bit but you'll see what I'm talking about. There is a reason this place has 2.7 ratings. It's a horribly managed location. These people strike me as the type of people that would spit in your food if they know they can get away with it if no one is watching them. Be careful with this location. I don't trust the staff here at all.

UPDATE: An incident transpired with this location that needs to be made public. The manager described above 86d me from the location accusing me of being racist toward there night time employee. The night time employee was new and gave me a smoothie I did not order and give me something that did not taste like a mocha madness at all. I trusted this night time employee. I go home and take a sip and I'm a dialysis patient I can't have bananas it could literally kill me due to the high potassium content. I got really pissed off when I discovered that the employee had put bananas in my smoothie or atleast tasted like she had put them in there and regardless she made the wrong smoothie and I got mad and let her know through the drive through that she could of killed me and that she needs to be careful with orders because cancer patients and dialysis patients can have the mocha madness but nothing else on the smoothie menu and that girl could kill somebody with her negligence and not paying attention to peoples allergies. ANYWAY. So my complaint with the manager that has the scar above her lip. She 86d me accusing me of being racist toward her staff and told me I made her cry and that was why she was 86ing me and I would never ever act racist toward anybody. It was extremely inappropriate the lie and fabricated excuse the manager came up with to 86 me like that. I was a regular at her location and then she decided to 86 me off of that inappropriate racist lie she accused me I have never been in shock before at witnessing a person In a professional setting lie likethat bold face lie and fabricate what really happened and transpired. The manager wasn't even there and she refused to check the cameras and 86d me via telling me through a drive thru order I was picking up for door dash.

NEVER ever in my life have I ever had somebody bold out lie and accuse me of being a racist just to 86 me and I never even said anything remotely racist. The night time employee lied and said I was being racist toward her at the drive thru because she was hawaiian??? I have never laughed so hard at someone trying to lie on my name.

I know you will see this and I want you to know when karma gets you. JUST remember I respected your decision to falsely accuse me of stuff I didn't do. I stay away from this location and I just go to a different location but I promise the manager and the employee. They were very wrong for 86ing me like that maliciously and I promise. I Made sure there's karma coming for both of you and this location has been reported for doing that to me and there phone lines not properly working have also been reported and I also contacted the health department to make sure the tropical smoothie location is doing what there suppose too for being crazy and accusing me of something j didn't do to get me to not be allowed to come back.

This location has been reported and they wi be Inspected...

Let me start with saying that I have never wrote a review under five stars. I usually review (yelp) if my experience was above average & was impressed. But, I wasn’t pleased with the experience my bf & I had at this location. I’m a vegetarian so I ordered the Santa Fe chicken quesadilla & asked for no chicken. She repeated the order correctly. When we got to the window, we asked if we could get the jalapeño chips for one of the chips instead of the ones we requested. We didn’t realize that the quesadilla didn’t come with chips. We noticed that we didn’t have two bags so we thought they forgot & drove back in line. They informed us quesadillas didn’t come with chips which is totally fine. (Our fault) But, I wish they would of told us when we asked to change out ONE of the chips that we were only getting one. I would of gotten the other ones instead since my bf doesn’t like jalapeño. Anyways, not a big deal. Then, we looked at the quesadilla & all they put was cheese... I didn’t even see a plain cheese one on the menu.. Anyways they gave another one to us but they put chicken on it when we originally said no chicken. So again we went back through & finally they got the order correct. Everytime we went back through the lady talking in the speaker just seemed annoyed that we had came back to get it fixed. They were not busy! We were the only car there. I’m giving a three star because the food was good once it was corrected along with the smoothies & I have had positive experiences here in the past. But, all of the times we had to get our order corrected, the worse part was that they asked for the meal that was wrong back each time. How is that even sanitary with covid-19 going around? Not to mention based on the multiple mistakes, they should of just been like you can keep the other meal or we’ll go ahead & give you the chips that you asked about to accommodate you. Between restaurants & cocktail serving, I’ve been in the industry for 8 years. I understand mistakes are made, no big deal. But, this wasn’t properly handled & I hope that this location will make a change in the way they handle customer service,...

Order through the drive through and had to repeat the order at least 3 times. The guy who took the order sounded soft and high. Got in line for the window and it took another 10 minutes to get to the window to pay. Once at the window, the guy ask again what I order and I had to repeat it twice at the window. And when he handed me the receipt, I noticed that he had the wrong food order.

Waited again for him to come to the window, and I asked for him to correct the food order . As I told him the dilla sausage, he kept saying turkey. After a minute of going back and forth with the food order he said that it'll be ready soon.

After another 10 minutes, he came back with the wrong smoothie and said that he doesn't know why and I repeated again that it's a Bahama mama and he said that it's the people who made the wrong order.

He left and 4 later another girl came back with the smoothies and it looked like they drank out of it and it as half full and still gave me the wrong food order.

Although, she was apologetic, the other guy wasnt. Waited again for 1 and finally he gave the right one. I asked for their manager at this point.

The guy who took the order spoke like he was high and I couldn't understand him. I ask for a manager, and Jessica was blunt and prideful that she was the General Manager, and when she spoke to me she did not once apologized for the inconvenience that her and her staff had put me through. Instead, she made excuses for her staff of why it was mixed up. I told her that has nothing to do with me and that she needs to get her staff on board on what a good customer service is. Jessica had an attitude and to be honest it is why I decided to do this survey, because if she had handle the situation from an understanding perspective (for the customer) it would've de-escalate the situation. But instead, she had it in her mind that I had an attitude and that her staff did the best they can to get the right order. Her staff workmanship and ethics shows the kind of leader she is, poor communication, lack of accountability, not listening and lack of empathy.

I will take my business...