Bill Miller BBQ — Restaurant in New Braunfels

New Braunfels location on Hwy 46 - Placed an order to-go and was asked to move to the dining area for my order due to current conditions, and my food would be brought to me. No problem. As I'm standing there, one of the employees started to brew coffee, not realizing that the pour knob was in the down position, causing all the coffee to spill onto the floor. Notified someone and they quickly began cleaning it up. Employee called what I believe was the store manager, Jaron Valdez, to help. All the while I am still waiting for my order, along with the customer who was in front of me. After several minutes, I pulled out my receipt and it has been ELEVEN minutes since I placed my order. I walk over and flag down the fore-mentioned store manager and notified him that it has been eleven minutes since I placed my order. He then asks me what I ordered, so I told him. I also told him that the customer in front of me also was still waiting. He walks back to the to-go station and brings out both orders. Sets them on the counter and walks away. No "I'm sorry"....No "thank you". Apparently, our orders had been sitting there for some time. Despite the drive-thru line that was wrapped around the building and customers waiting in the lobby, the staff seemed to lack any sense of urgency. I understand that doing business has changed in the past couple months, but I've never been treated this way at a Bill Miller restaurant. The service was horrible, and management even worse. Very...

Horrible service , a bad attitude from the manager ,wrong food, and bad nasty food My friend and I we're working a 12 hr shift with only 30 minutes of lunch time she decided to go buy bill miller and oh surprise when she arrived to work our food was so wrong they give us wrong sides wrong drink NO desert so we decided to call and they ask us to go to the store and get our correct food but since we were working late and we couldn't leave again they tell us to go after work so they can make us the correct food .when we arrived at the restaurant at 7 pm, I let the coworker know what happened early, and I gave her my name and the receipt so they could give us the correct food. She told me to wait for the manager wich was a ( lady) in a bad mood just ask me to tell her the correct order and she make us wait 20 minutes exactly 20 minutes to give us our food NOBODY WAS IN THE DINNER ROOM THEY WEREN'T BUSY OUTSIDE like nobody was in the drive thru!! the manager was literally walking around for no reason 20 MINUTES!!! What an uncomfortable situation for us. Wait, that long just to get our food. Why be so mad at us, and it was not our fault, and why ask us to go after work just to receive a horrible service ALSO THE PECAN PIE FLAVOR WAS...

We called to order two small things of stuffing for Thanksgiving they made us set up a pickup time for 5:00 we showed up at 5:00 and waited 30 minutes before we went back up to the line and asked them where our food was they told us we had to wait for the other orders that were in front of us so we told them what's the point of setting up an appointment to pick up food and they said the other orders had to be done before they could give us ours I told them I'm not waiting any longer they can give me my two small things of stuffing that was literally sitting right behind them they gave us our food and we left very unhappy with the way the situation was handled why make people set up an appointment to pick up their food and then make them wait when they could have literally already had the order ready instead they made us wait behind huge family orders that were getting full turkeys and the full Thanksgiving meal I have never had this problem before at any other Bill Miller's other than this one I will never go back and have them waste my time again not to mention they also shorted me on the stuffing one was full the other one was missing about a...