Einstein Bros. Bagels — Restaurant in New Braunfels

I recently visited the Einstein Bros. Bagels location in New Braunfels, hoping for the same quality and experience I’ve enjoyed at their San Antonio shops. Unfortunately, it didn’t quite meet expectations.

To start on a positive note, the staff member who helped me was friendly, and the bagel selection was decent in terms of variety. Some bagels had a good amount of toppings, which I appreciated.

However, the overall presentation and quality fell short. Most of the bagels looked quite unappetizing: pale, flat, and lacking the fresh, inviting appearance I’m used to from other locations. The store itself wasn’t very clean. The dining area and beverage station were noticeably dirty, with a wet cloth left near the coffee carafes, which was off-putting.

I tried three different coffee varieties, all of which were cold (and this was mid-morning), a time you'd expect fresh coffee to still be flowing. When I asked about it, the response I received was simply, “There’s plenty left,” which didn’t address the fact that what was left wasn’t worth drinking.

Overall, I left disappointed. I paid for a breakfast experience I didn’t really get to enjoy. Between the unappealing food presentation, dirty environment, and cold coffee, it just didn’t live up to the Einstein Bros. standard I’ve...

I had been to the local Einstein once before and with the new promotion of $8 for a bakers dozen of fresh and ready, I decided to give it another shot as my previous experience had not been overly fantastic but certainly not worthy of keeping from trying it once more. I walked in and was greeted at the register in the typical good morning fashion. I was asked what I wanted and I stated, "I would like your $8 bakers dozen fresh and ready deal." The gentlemen behind the counter said alright, would you like to pick or should I," I stated that I would pick them. I picked out my 13 bagels as well as a spread to go on them. The total came up to 17 and some change. I questioned the clerk and he stated, "Thats for our fresh and ready." It accured to me, I hadn't asked what exactly fresh and ready meant. I assumed that it was simply the store slogan for their morning bagels. My biggest frustration is this. I said specifically what I was looking for. The gentlemen behind the counter was extremely vague on his response. It seems to me that I should have been informed as to what my options were. Where has customer service gone? I paid the total and went on about my business. I'm pretty sure I won't be going back to...

Went by this morning and the first lady who took my order was sweet and helpful (I wish I would’ve caught her name she was very nice) but my next interaction with another worker who I paid with, not so much. Especially to start with when I’m asked how my morning was and I said good and she replied “You don’t look like it…” I then replied “long night”, where she automatically assumed I “drank too much like her” to where she kept talking about “it was the Tequila…” and proceeded to tell me how she hasn’t slept at all and was running off some coffee beans and looked at me oddly wide eyed. Very uncomfortable. But what really did it for me was when she started to mock me. “Well since you’re talking like this, I’ll just match your energy”. My jaw about hit the floor and I couldn’t wait to leave.

Never thought I would be disrespected at Einstein Bros. But it was a very uncomfortable feeling. I’ll just stick to ordering on food delivery services versus the people interaction. Everyone else was a delight and nice. The 2 other individuals who handed me my drink and food were very sweet and nice as well. But sometimes it does take one bad apple to kill...