Buffalo Wild Wings — Restaurant in New Braunfels

I'm not one for negative reviews, in fact I don't think I've ever made one... Especially, about a place I once enjoyed visiting... but I can only be honest about the worst service, I've ever received.... As someone who's worked in the full service bar and Restaurant industry for the majority of my life, I know the struggles of being under staffed first hand and I'm definitely no stranger to long wait times.... I don't mind waiting for for good service and tasty food... This time I left before even getting food or someone even acknowledging my party.... (15 mins after being seated and handed menus) but first, lets rewind to our Initial entrance. We walk in to benches full and people waiting, which is normal for a restaurant during dinner rush.. No big deal right? only the hostess booth was empty and we patiently waited, While several employees walked by us, without a "hello, we'll be right with you" or any acknowledgement rather.. So after 10 mins we finally got on the waitlist, We were told it was going be about a 20-25 minute wait again normal for a busy restaurant... No biggie! About 25 minutes later I received the message our table was ready, So my party and I return to the hostess table to be seated and once again not one employee was to be seen.. So we waited about 10 mins before a flustered obviously over sat, waitress frantically asked us if we had been helped.. I explained to her that I received the text that our table was ready, she looks at us and says "well I don't know who sent you the text let me find out"... She then ask a gentleman working togo who also seemed to be confused about the situation.... And returned to waiting her tabels without giving any explanation.... I had to wave down the guy in togo, who told me he didn't know what was going on ... At this point I noticed everyone who was on the benches had been seated, and infact people who came after us were sat... Then while we were waiting another party who came after us was sat.. Finally I was able to flag an employee down and she without an apology tells us we can't sit in her section cause she just sat a table.. Then puts us in another servers section... Only I don't think she told the server she sat us, because we waited about 10 mins again without any acknowledgement... Half my party went t o the restroom and came back still nothing.... Annoyed, I confronted a server standing at a nearby station explained the situation... He told me "not to take it personally and to sit down he would help us as soon as possible".. By then our party had had it, so we left... Sucks to say I don't think well be returning to this location again... I'm not the complaining type... I'm the type that would leave a crummy tip before I bad mouth a place... But I've never been treated with such poor customer service... The waiting I can deal with but the lack of hospitality is no benuo..... Would give no stars...

Coming to the this store was the worst experience. We arrived with a party of 9 around 2100 on a Thursday night. We were from out of town expected a wait and knew we had a big party to accommodate. On checking in the hostess said it would be a 30 minute wait and we agreed with no issues. One of our party asked if it would be possible to sit at the tables near the bar and was told no since we had a minor (14 yo). While waiting we noticed a large table in the bar area with 3 much younger and smaller minors and another table with a toddler and infant. When we asked about this we were told that minors could not sit in the high tops because they may fall off the seats. We pointed out the several minors were sitting in high top seats. Then the manager stated that kids can not sit at the bar. We never asked to sit at the bar, we asked to sit at the 5 empty 4 tops in the bar area. At that point she said we could not be seated because the kitchen was backed up, she was short staffed, those tables could not be put together, and that it would now be 45 minutes before we could be seated. Again, we stated our understanding, said we did not need the tables to be put together, and said that we would just like to sit to at least place a drink order while we waited, but was told that was not possible and to order a drink from the bar. We waited another 10 minutes when I noticed that there were 2 empty 6 tops not in the bar area. I approached the hostess stand again and said that we were willing to split our party and sit at the 2 empty 6 tops to which the response was "I can't". I asked why we could not split our party if it was our choice and the young man just kept repeating "I can't". Another member of our party approached the hostess stand to discuss splitting our party and was told that some could sit on one side but the rest would have to wait because they rotate servers and tables. At this point, after feeling like we were now being lied to and if we stayed would be treated badly our party left. We completely understood being understaffed and having an overwhelmed kitchen but for the hostess and manager to make so many excuses was pretty bad, especially when a few of the excuses were blatant lies (kids at high top bar tables. It was not a busy night, volume wise. It was pretty disappointing to be treated like so poorly in one of...

Where do I begin. Me and my wife went in around 8:30pm on a Tuesday night. It took about 15-20 minutes to seat us even though it was not crowded and there were plenty of seats. Oh well, not a big deal. Our server Mackenzie was incredible. She seemed very genuine and overall had a great personality. My wife even said she was the best server she’s ever had. She paid extra attention to my wife unlike most female servers who pay more attention to the man in hopes of getting a big tip. Our food came out about 25 minutes after we ordered it. We got lemon pepper boneless wings and Parmesan garlic boneless wings with tater tots. I am not joking when I say that food made me want to kill myself. It was one of the worst things either of us have ever tasted in our entire lives. We tried to eat as much as we could so we didn’t make it awkward for Mackenzie but it was hard. My wife tried eating them with ketchup but that only made it worse. I can honestly say I have never had a wing that tastes THAT bad. I thought I was in prison for a second. The food was so bad that I would have honestly rather eaten roadkill. My wives father wouldn’t even eat these and he’s basically a garbage disposal. I wouldn’t even feed these to my dogs. Hell I wouldn’t feed these to my worst enemy! They were cold too, I bet they were from last night. Good atmosphere though. Great server....