Chalawan thai cuisine — Restaurant in New Braunfels

My friend and I have dined here once before. Probably 4 or 5 months ago. The food was good enough so we decided to go back tonight. I ordered two appetizers; edamame and spring rolls and they were good. For my entree I ordered their special that was on the chalkboard. Teriyaki Salmon. When they delivered the plate it looked so tasty but one bite and the salmon was so dry and hard, I felt like it had been microwaved several times.Maybe thats why it was douced in Teriyaki glaze. I politely told the server that unfortunately, I didnt care for the Salmon, it was overcooked and dry, and to please just take it off my bill. JUST THE SALMON. I didnt ask for anything else in its place. They insisted that since I took a bite, I had to pay for it! (The exact same scenario as someone elses experience). But wait, it gets better, the server said “ok.” She went and got the cook and he said I needed to pay for it as well because I had eaten it! I took ONE bite and it was horrible. The cook also said, “ok” and next thing you know the New Braunfels Police Department showed up. They called the cops! Thankfully the officers helped to get the meal removed from my bill and I paid for the apps and the servers tip. Ive never experienced anything like this in my entire life. Im in the service industry myself and I was absolutely dumbfounded. Obviously I will never go back but perhaps their Thai food is good according to their other reviews. However, with us being the only cars in the parking lot, at 6:30ish both times, maybe that should have been a clue. Especially in New Braunfels and the love of Thai food by many. They called the police over probably a $7.00 net cost. It would have been $20.00 with tax on my bill. I actually wasnt going to write a review; I was just going to leave it alone, even after they called the police! That is, until I read what happened to another patron. Same exact experience. If you take a...

I want to love this place and I have had good experiences when dining in but there’s always issues with the food when ordering delivery or carry-out that grow irksome. I have tried both placing the order online and calling the restaurant but there’s trade offs for both.

First, when ordering carry out or delivery they always seem to skimp on the rice. I’ll often order items and not receive rice at all. I’ve learned that they don’t seem to give rice ever if you order one of their soups like Tom Kha or Tom Yum—so I started paying $2.00 extra just so I could have rice with this dish even though it’s standard at every other Thai restaurant I’ve been to. However! When you order something like soup, and a curry (which according to their menu includes rice), and pay the $2.00 for a side of white rice they still only give you one rice. I ordered/paid for the extra rice because I want it with both dishes and if you’re only giving me one at least give back the two bucks.

Second, when ordering online there isn’t an option to adjust the level of spice. They do include a tiny container with peppers but it’s just not the same as actual spice added in the cooking process.

Lastly, the order by phone process would help but it is sometimes difficult depending on who answers the call. Just some minor communication issues that result in customer and employee having a hard time understanding one another which wouldn’t be a problem at all if the online ordering were better.

All in all the food is solid but the little issues add up. For $45+ for an appetizer, a soup and an entree…they should take more care with...

Edited After 4 Months....

Delicious flavor! I really was happy to have found a new Thai place, after moving from Converse. The only things that bum me out is that they really don't give much meat. I would really like more meat when I order an item. Even if I would need to pay just a little more, I would.

Another issue I have is that their site say my address does not exist. No delivery available for me I guess. Lastly, I wish their phones would work.

I'll give this place another shot, but it seems a lot of Asian cuisine nowadays is substituting their meat with broccoli, carrots (here), mushrooms, or something else.

Thanks for the great food. Oh! They have dine-in now available. Can't wait to try dining in here. Maybe it is better that way.

Edit:

4 months later and they're getting sooooooo skimpy on the orders! I'm really disappointed here. I got marely a scoop of rice with my panang chicken curry. Oh, and there is hardly any chicken in that meal nor in their chicken pad thai. I really wish I could just lose my temper at this place.

Okay, I do not recommend this place. I have a ton of green beans in my food and hardly any meat. I'm so...