Kora Kora Coffee — Restaurant in New Braunfels

Unfortunately, I cannot recommend this establishment due to its demonstrated inability and unwillingness to accommodate individuals with disabilities. A deeply concerning interaction recently occurred with someone I know personally, a strong, compassionate individual living with ALS, a progressive neurodegenerative disease that causes generalized muscle weakness, fatigue, and loss of mobility. For people with ALS, overexertion can result in severe consequences, including a decline in function and exacerbation of symptoms.

This individual attempted to use the drive-thru at this location, a method of service often relied upon by those with mobility challenges, and was denied. The owner’s public response to this situation was dismissive, stating that the customer should “just come inside.” This statement demonstrates a significant lack of understanding and respect for the challenges individuals with disabilities face. It also completely disregards the reality that the building does not have an automatic door opener, creating an additional barrier to entry. Further, the customer expressed a desire not to draw undue attention to herself—a wish that any person deserves to have honored with dignity.

While the business may argue that they did not explicitly refuse service, the barriers they created—both physical and attitudinal—did, in fact, result in a denial of access. This is not only unethical but also a potential violation of the Americans with Disabilities Act (ADA), which generally protects the right of individuals using wheelchairs, including motorized ones, to access drive-thru lanes when no reasonable alternative exists.

To compound the issue, when this individual attempted to educate the staff about the challenges faced by those with disabilities—doing so with the same grace and advocacy she extends to countless others—the response was to simply close the drive-thru window. This act was not only disrespectful, but it clearly communicated an unwillingness to listen, learn, or do better.

It’s worth noting that no other businesses in the Gruene area have had an issue with this individual using their drive-thru services. This business stands alone in its failure to rise to the basic standard of inclusion and compassion.

If this establishment wishes to be part of an inclusive community, it would do well to look to its neighboring businesses as examples and take meaningful steps to ensure that all patrons, regardless of physical ability, are treated with respect and provided equal access.

Edit (in response to the owner's comment):

While the company has every right to share its side, I’m inclined to believe my friend—especially given the grace and strength she’s shown while facing a terminal illness like ALS. What’s troubling is that the company has allowed hateful comments on its Facebook page, including remarks like “crazy,” “Karen on hot wheels,” and other profanities. Even more concerning, some of these were liked by the company. That behavior contradicts their stated values of “loving all and respecting everyone.”

It’s also difficult to take their version of events at face value when the security footage they shared appears selectively edited. They say it was to protect staff, but that’s questionable—especially since my friend’s order was never taken, and the door was only opened after she asked another customer for help, not by an employee as they claimed.

Their comparison of someone with mobility challenges to “a kid on a bike or someone walking up” misses the point entirely. Those individuals can walk inside—she could not. No alternative was offered, which shows a lack of understanding.

Citing a family member in a wheelchair doesn’t equal awareness. Proximity isn’t a substitute for education. As business owners, it’s their duty to ensure their team is trained in accessibility and inclusion.

If safety was truly the concern, the right response would be to offer accommodations and engage in a genuine conversation. So far, they’ve refused to do that. Real care requires a willingness to...

After reading all the awesome reviews, I decided to try Kora Kora Coffee.

I live in San Antonio, so I specifically planned my trip there just to try this coffee and experience the service that got 5 out of 5 stars on google!

I was sorely disappointed.

When I went in at 9:45am this morning, the two girls at the front took 5 min to look up from the book they were reading to acknowledge I was standing there - I understand it was a slow day, but seriously? When one finally did notice me I told her it was my first time there and I heard great things so wanted to try it out! She said "ok" and pointed to the register where blonde girl was sitting and told me to order. So I walk over and ask her what's their most popular latte and she says Vanilla. I order that. I kid you not, the girl placed the cup on the counter furthest away from me and after a few min I noticed it and asked her if that was mine and she just nodded. Didn't call out a name or tell me...and I was the ONLY one in there!!!! I just stood there like an idiot! $4+ later, I got a coffee that was 1/2 filled w latte, 1/4 full of foam, and 1/4 empty. As soon as I picked it up I felt how light the cup was and I knew i didn't get my money's worth, even though it tasted fine.

I was so looking forward to visiting this coffee shop and making it a staple in my commute btwn San Antonio and Austin, but sadly I'll keep my business with those who value it and hire polite employees that reflect the owner's...

Not a good first experience. Our food and drinks were forgotten and very little to nothing was done to make the experience better. The only reason for two stars vs one is it was a nice place. After realizing that 5-7 customers after us were getting their food/drinks before we got ours, we went up 3 different times to check on the order. Basically we were ignored until we stood at the pick up window and made it a bit awkward. The girl making the drinks just kept making everyone else's drinks rather than getting to the bottom of why we didn't have ours yet. Then she left it up to the person running the cashier to figure it out and make the drinks which then lead to a long line for other customers. We went into enjoy some coffee and food, but ultimately just waited for a half hour to get our coffee and food that was no longer warm and ended up just leaving. The have a sign that says to support your local caffeine dealer. Well, treat your customers in a way that a small, local business should. Mistakes happen, but we got very little to no customer service that showed they cared at all. I get better customer service at the place with the green lady on the sign and I hate to give them my business but if they treat me better, I will. The taste of the coffee was not great, but to be fair that might just be because I was pretty disappointed and not happy with the...