Wendy's — Restaurant in New Carrollton

Today afternoon, .I went to this restaurant and they say no to the order placed an hour ago, they say it is not in the system, they made me wait for 25 minutes because they could not follow the system, they only deal with the customers who come and order in the restaurant, they leave the package of the customers who order from outside, that is, the customers who order online, to the last and receive attention. no relevance Also wait there until the evening, no one says why you came, how can I help you, anyway, . I went there in 13 minutes, I went there in 10 minutes, but I said I have an order with the lady there, I talked to the lady there and I waited for 25 minutes, there is nothing but food, there is no one who comes directly to the restaurant and orders. When you look at them in the money, the costumers., who order the package do not have money? do you give them for free? you throw them back, it's disrespectful and it doesn't suit those restaurants, the staff there is ignorant of something by ignoring the drivers who come to the package, they are unaware of anything. If they don't make five orders a day, if you calculate it for an average of 15 $, the daily undelivered order is 75 TL, 2250 per month The manager and staff and drivers of the rate who do not make this calculation should learn that they do not think that they make money from this and that they come there for free when they cannot receive this order !!!! Greetings to everyone who reads it, respect, an erroneous situation should not be repeated.. You do not give a restaurant management approach that enjoys making you wait for free, remember that you take money to your home thanks to...

I don't think I'm going to go to Wendy's anymore I always have problems there first of all when I try using my credit cards they say there's something wrong with my card even though there isn't and I called her corporate office three times to ask them why they wouldn't accept my card and I never got a response. Also the app is really hard to use it doesn't make any sense it tells you you have to scan something but it doesn't tell you what you have to scan one time I went to a Wendy's drive-thru late at night I was in line for 15 minutes and when I got to the drive-thru place the I couldn't find the thing that was there to disappear and it wouldn't give me my food and I was there for a half hour and I got no food and every time I go there and try to use the app they say you have to scan something I don't understand what it is they don't know what it is. AND JUST LIKE EVERY FAST FOOD RESTAURANT THAT HAS AN APP IF THERE'S A PROBLEM THEY SAY WE DON'T KNOW HOW TO USE IT CALL THE CORPORATE OFFICE EVEN IF IT'S IN THE MIDDLE OF THE NIGHT AND EVEN STILL ALL FAST FOOD RESTAURANTS THAT HAVE APPS THE THE PEOPLE DON'T KNOW HOW TO USE IT IF THE PEOPLE AND THE MANAGERS AND THE EMPLOYEES DON'T KNOW HOW TO USE IT THEN THEY SHOULD...

My drive-thru experience on Sat (11/6) was a parking lot torture. As a first-time guest at this location, there were five cars ahead and four behind me and with no where to go but ahead. It took me almost 30 minutes to grab an online order of a spicy chicken sandwich and fries, that were lukewarm in taste. I should've gotten the hint when I arrived and noticed a line of vehicles wrapped around the restaurant. Perhaps, I thought, the line would go pretty fast and I'd be on my way. Boy, was I wrong. Lol! I turned off my vehicle three times to conserve gas that's how bad it was. There was no movement whatsoever of the vehicles. Not a slow crawl but a complete stand still. No one should have to go thru that. The purpose of a drive-thru is to provide convenience of time and service, not adding to it. Management on-duty that day could use a crash course on urgency in a drive-thru. Perhaps, this was an isolated incident (which I doubt), but if not, this needs to corrected. I will not endure another torturous round at this location. In addition, no apologies were made when I picked up my items. Customer service tip: apologize to customers when you have caused inconvenience upon their day. Don't make excuses but make...