Chipotle Mexican Grill — Restaurant in New Carrollton

Well, today I placed a delivery order for a burrito bowl at the Chipotle at 8490 Annapolis Rd, New Carrollton. Delivery was fine, on time. However, the food was horrible. The food was ice cold and didn't taste fresh. The chicken tasted old. So, I called there customer service and spoke with a representative who after everything I told her and sounding like she is reading from a script offered me a BOGO offer. Basically, that means I would have to spend more money to replace the inadequate order I received and already paid for. I don't feel that I should have to buy another bowl to receive a replacement for the disgusting food I received. In my opinion it would appear that Chipotle is trying to get over. I would not recommend this location and they may not even care but won't be going to this location or any other for a while. It only takes one time to mess it up for them all. Check your food, who knows how long those ingredients were...

I just can't believe how long we waited here! 1 hour for chipotle? On July 9th, 2021. We ordered at 6:20pm and got our food at 7:30! If that doesn't make you question there care for the customer and their managment then I don't know what will. No customer should have to wait 1 hour to receive their food this is not a high tier of a restaurant.

Customers pay for food and quick service to have paid for this order online and receive it 1 hour later is absolutely insulting to my time and money.

I will place this review and no one from chipotle will even attempt to reach out why? Because American is so corporate they don't care about customer just the money. I wish I could of gotten refunded for such...

The workers have bad attitudes. I ordered pollo asado to the first guy serving and another lady worker came scopped the regular chicken and I told her I didn't order for the regular chicken. Her answer was it is the same chicken, she then scopped the pollo asado chicken added on top the chicken she had already put in the bowl and with the attitude "shut up eat it is the same chicken" at that point I was about to leave but had two little kids who were eager to eat their late lunch. I went to the cashier, same bad attitute, frowing and everything, she threw hard my empty drink cup in the paper bag. I asked for receipt and she said wait, never gave me the receipt until I leave. I will never cometo...