Alex's Seafood Restaurant & Retail Located in The New Castle Farmers Market — Restaurant in New Castle

This was a very disappointing experience. The food was unremarkable. The problem was the time we spent there. The dining area was maybe 75% full when the two of us arrived. It was our first time visiting, so we stood at the counter by the menus not knowing what to do. After a few minutes, we were told to sit anywhere but were not given menus. Apparently we were supposed to get them ourselves, but we didn't know that. After 5 minutes or more, we were given menus and our drink order was taken. It took a little while to get the drinks and have our order taken. Then we waited and waited. We waited for our fish sandwich and shrimp meals for approximately 50 minutes!! Other people appeared to be waiting a similar amount of time because nobody came in after us and got their food before us. The place was just incredibly slow and nobody ever apologized for the wait. All this time, we were not even addressed until about the 45-minute mark at which point we were told the food would arrive soon. We ate and then had to wait another 10-12 minutes to get our check and pay. All told we were there for about 1.5 hrs. We just had some fried fish, shrimp and fries. It should not have taken 50 minutes for that to arrive at our table and the other 40 minutes would've been cut down to about 15 in any restaurant with good service. This could have been a 30-40 minute experience at a well-functioning restaurant. At the time of my review, the score is 4.3 stars with 603 reviews. I've never had such a bad experience at a 4+ star place. Needless to say, we won't be back. There are plenty of other seafood...

I dont know what happened, this place used to be the bomb those freaking crab fries were delicious BUT I went this past weekend. With my fiance and father and we got Crab fries appetizer The crab sandwhich One of the broiled seafood combo And I got the fish and chips Crab fries no longer have that saucy cheese so they were kind of dry. And nowhere near as much crab meat on as it used to yet its $20 The crab sandwhich was just a bit fishy thats all The seafood combo oh boy ,shrimp literal mush had poop still in it ,scallops were legit the size of a shirt button and bounced back when you chewed My fish and chips. What can i say, i deffinatley must have gotten the bottom of the bag because ive never seen more short pointy fries and as for my fish it was very dry no even flakey and it had no seasoning whatsoever This meal was $100

I know the pandemic hit and people are short staffed and such but please don't sacrifice...

This was my first visit here and it didn’t disappoint. The food was great. No complaints here. It’s not inexpensive relative to what one pays to dine out in late 2023, however, it’s definitely not over priced. What one gets is tasty, well cooked, and fresh. Maybe I came at a good time. It wasn’t terribly busy and that was surprising. What I did see was very much a welcoming family kind of atmosphere. I’m honestly not much of a seafood guy so please excuse my opinions if I’m not gushing over with enthusiasm. Would I consider this a bit of a treat when cost is included? Unfortunately, yes but still worth a visit. Would I visit again? Absolutely! The menu is expansive with many choices. Will I choose the same thing on a future visit? Yes, but only after trying some other things from the menu. I have a habit of locking in to one or two “favourites” and not trying anything else. I don’t want to...