Sheridan Mitsubishi Motors — Local services in Pennsville Township

Yes I can't understand I bought a car on 9/8 around 7:45 pm called said I wanted a smaller vehicle on 9/9 and 9/10 and didn't get a call back went they gave me a different car a cheaper sticker price, but was very reluctant. I end up paying more than the first vehicle because they said I had to trade it back not exchange it. I clearly said me my $2000 back. Oh let us help really I couldn't exchange it so they charged me $2,400 for having a car for 2 days so they said the bank has the paperwork Capital One owns it now really. I'm penalized because they did not take it back the law states ( YOU, THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.' ) CHAPTER 543 House bill 526. I was back in time and called numberous times. They did not grant it to. So basically you are trying to stick me. So your solution is to stick me with a car that had a price tag of 25,624 with $29,000+ sticker that about $5,000 difference where they loaded in negative equity off of brand new 2020 outlander with maybe 40 miles on it versus The outlander sport less amenities on the sport payment stay the same only thing they can say we got your cheaper interest rate but you loaded it with other fees and I'm paying more explain that to me. today is Saturday the 12th I'll be back Monday and I hope things are better. Give me the original car back with the same interest rate you got me. and we have a deal, I'm not satisfied I'm going to keep telling my story until get this resolved. I'm going to get my $2,000 cash back that I gave you and you going to remove the inquiries of my credit report because you try to screw me and it's not fair this has kept me up since the 8th I didn't sleep last night I'm not sleeping tonight only because somebody tried to get over come on...

I dropped my car for a routine oil change and it has been a nightmare since! I was never notified that my car was done and as it was getting late in the day I called to see what was taking so long only to be told that my car had been done! I go to pick my car up and the check engine light was on!! The light was NEVER on prior to me dropping my car. Because nobody called me to tell me it was done I got to the dealership late when the advisors and techs had left for the day. The girl at the front was no help she couldn’t even read my paperwork and stated to me “I wish they would teach me how to read it” I’m a consumer and not employed there so how am I supposed to read it? I asked to speak to someone about my engine light being on and she said they had gone for the day and circled a name on my paperwork to call. I called on Thursday to speak to the person on my paperwork Megan Cox only to be told she wasn’t available and the person took a message and assured I would be called back. I called twice more and was never contacted. I called AGAIN on Friday and finally spoke to Megan. I told her my issue and told her I scheduled an appointment for Monday and she apologized but she also explained if the issue wasn’t covered under warranty there would be a diagnostic fee of $119-129 I can’t remember the actual amount. This is terrible I drop my car off perfectly fine and now this! I would never return and never refer...

Brian Stanton was great. After I shared the features I wanted on my vehicle, he was able to put me in a vehicle that did cost more than the one I was looking at, but provided me with all that I wanted. He was very honest about what vehicle fell in the price range I initially wanted as a monthly payment. I was glad I was willing to listen and purchased the vehicle recommended because I purchased what I wanted and not what I would settle for. My payments are reasonable after management (I believe one of their names was Justin) worked with me. Brian helped us get setup in the vehicle, provided his contact information if we had questions later or required assistance with anything. Brian also kept his word and followed up with a check-in phone call. An opportunity for improvement could be ways to have more privacy when speaking with customers and collecting PII. Customers are walking by, sitting close, and no one ever knows whose listening and to what. I know I have heard information that fell under PII from other customers speaking with a...