Applebee's Grill + Bar — Restaurant in New Hope

I used to frequent this establishment more in the recent past and came out to celebrate my new job with my immediate family. Right from the start there were issues, the hostess had to clear a 4-top just to seat us and we had 5 people in our party. This made me have to grab a chair from another table and sit on the short end of the table. The server asked for our drinks and came back to our table about 5 minutes later telling me that nobody knew of this mudslide I ordered that I've had multiple times from this very restaurant before. We went over the drink options together and it appeared the drink was no longer on the menu. I then asked to see the manager so I could have them put a bug in the district manager's ear that a customer was disappointed that the drink was no longer available.

In the meantime of waiting for the manager, the server only brought our onion rings and not our mozzarella sticks we ordered. Also, the onion rings didn't come with ranch but with marinara sauce instead. Once the server brought the mozzarella sticks, I noticed she never brought out the small plates that usually come out when multiple appetizers are ordered. When we were close to finishing the appetizers, the server came out with another table's order with the manager carrying a plate to help her out. I had to flag him down or he wouldn't have come over as I had asked. I then talked to him about the disappointment I had of not being able to order a mudslide.

45 minutes after we came into the restaurant, my wife finally got her strawberry lemonade that she had ordered with the server making excuses that the drink had to be mixed by someone else and that delayed it. About 5 minutes later, I was presented with a burger when I had ordered a 8 oz steak. It took another 5 minutes to get my meal and I found out that it had been under-cooked.

I flagged the server down about my meal being under-cooked and she said the manager would be out shortly. My son then told me that his penne noodles were crunchy and my wife stated that her noodles were also not cooked thoroughly. At this point I was fuming and was keeping it in as best as I could, as the service was horrible. While I was still waiting for my meal to be corrected, my family had been able to finish their meals to the best of their ability with the way there's were cooked, so my wife asked for boxes for our littler kids' meals. She then had to ask again after the server had gone by us 4 times.

Then the server came back to our table to tell us that the manager had removed the burger from our order that was never ordered in the first place, but the manager STILL didn't come to our table to address my under-cooked steak. That's when my wife and I noticed that the server never cleared any plates from our already crowded table, nor did she refill any of the drinks that we had. Overall we were there for over 90 minutes and I never got to eat a meal. I had to take the kids home and then run out to A DIFFERENT RESTAURANT (Arby's) to get a meal since I never got my steak...

Against my better judgment, I came to Applebee's to have dinner with my son. I know that they are known for a low quality food, but figured it would be okay. First, I show up and ask the host to sit us somewhere away from the door because it was 10° outside and very cold. Then the host walks us to the very back. Thinking that was going to be a good idea even though she sat us right next to the delivery driver door that opened up every 5 minutes blasting us with cold air. My son asked for coffee and when she came out with a coffee he asked for cream and sugar. She came back three times after that and asked how his coffee was even though she didnt bring the cream and sugar. We asked for a new table and were moved away but once we sat down at our new table I realized that my glass of water had a very large black object floating around in it. I pointed it out and she said she'd bring me new glass of water. About 15 minutes later she brings our food out and ask if we would like A1 sauce. After saying yes, she walks off and serves drinks, greets new guests, and takes another guests order. Then she comes back and says "oh I'll be back with your A1 sauce." Then she comes back with two new coffees with still no cream and sugar.

The little device that's on the table was dead and didn't work. So we asked for a new answer. My son could play a game on it, we swiped our card and the touch screen didn't work. But it took our money anyway.

I never got that water. My son never got the cream and sugar. Probably a good thing.

I have never not tipped less than 20% at an establishment. I didn't tip a penny and I...

All you can eat shrimp, chicken strips & riblets is a rip off. Fries were always cold or tasted like heat lamp grossness. Our waitress tracy was very rude. No eye contact, no introduction, no smiles, carrying around her toddler on her hip seemingly trying to guilt customers into leaving a better tip. All other tables around my husband & i appeared to get better service than us as well. Which led us to believe she was a racist as all other tables were white customers while my husband & i were the only interracial couple. We still left a tip but it was not merited. I was a server for years and that is the only reason this chick got anything from us. The table of 3 across from us that was seated 10 minutes after us got their checks and everything before she even checked with us about how are appetizers were... Despicable. Also her name was rubbed off of her name tag so im going off what the bill said her name was. And she looked a hot mess. If you're a server, half your tips are from buzzed guys checkin you out if ur a chick... Honestly didnt want her near my food because she just looked unkempt. Im a regular and this was by far the most terrible experience ive ever had but this Applebees is amazing 98% of the time! I only say that because i enjoy rare steak and half the time they give me medium but i get that there's a minimum temp they gotta hit in order to serve it. Cynthia & Marty are...