Steel Cup Coffee Roasters — Restaurant in New Kensington

Embarking on a captivating journey, I had the pleasure of visiting Steel Cup Coffee Roasters, and it turned out to be a truly delightful experience. From the moment I stepped inside, a warm and inviting atmosphere embraced me, setting the stage for an exceptional morning.

To kickstart my day, I indulged in their renowned Black and Gold pour-over coffee. The rich aroma that enveloped the air was an enticing invitation to delve into a world of flavor. The meticulously brewed coffee yielded a smooth and well-balanced cup that delighted my senses. With each sip, I discovered the harmonious dance of caramel and dark chocolate notes on my palate. It became evident that the baristas at Steel Cup take their craft seriously, striving to deliver an exquisite coffee experience with every cup.

Accompanying my coffee, I savored a slice of their mouthwatering veggie quiche, a culinary masterpiece in its own right. Bursting with a vibrant medley of fresh vegetables, perfectly seasoned and encased in a flaky, buttery crust, the quiche was a celebration of flavors. Each bite provided a symphony of tastes that complemented the coffee flawlessly. It was clear that the kitchen staff at Steel Cup takes great pride in using high-quality ingredients and paying meticulous attention to every detail.

The service at Steel Cup was nothing short of impeccable. The staff's friendly demeanor, coupled with their profound knowledge and passion for coffee, created a memorable experience. They took the time to guide me through the various coffee varieties and brewing techniques, making my visit not only enjoyable but also educational. The baristas' enthusiasm for their craft was contagious, fostering a welcoming and engaging environment.

The overall ambiance of Steel Cup was cozy and inviting, with comfortable seating and stylish decor that exuded rustic charm. Adorned with captivating local artwork, the walls added a touch of personality to the space. Whether you're seeking a tranquil spot to work or a place to connect with friends, Steel Cup offers the perfect setting.

In conclusion, my captivating journey at Steel Cup Coffee Roasters exceeded all expectations. From the exquisite Black and Gold pour-over coffee to the tantalizing veggie quiche, every aspect of my experience was a testament to their commitment to quality and their unwavering passion for their craft. If you're a coffee enthusiast or simply seeking a haven of exceptional offerings, I wholeheartedly recommend Steel Cup...

As a small business owner, I always make an effort to support local businesses. Living in Monroeville, where we don’t have any local coffee shops, I often go out of my way to find unique coffee spots in other areas. Sometimes that means a long drive or even paying tolls, but I believe in supporting small businesses.

This was my first visit to Steel Cup, and unfortunately, it didn’t go as I had hoped. I arrived two minutes after their closing time and saw one person still inside. I explained to the guy behind the counter that I had driven all the way from Monroeville and only wanted a cup of coffee to go and a bag of beans. I even shared that this was my first visit, and I was excited to try their coffee.

While I completely understand that I was a couple of minutes late, his response was disappointing. He said you can buy the beans but firmly turned me away for the togo coffee. It would have only taken a minute or two to pour a cup of coffee and ring me up for the beans. Instead, I left empty-handed, with a sour impression of the experience after a long drive.

For me, good customer service—especially in a small business—means going the extra mile, particularly for a new customer who’s made a big effort to visit. Simply accommodating me, even with a request to lock the door behind me, would have made all the difference.

Unfortunately, this experience left me questioning the emotional intelligence and customer service mindset in this generation. I wasn’t asking for much—just a bit of understanding and hospitality. This could have been a moment to create a loyal customer, but instead, I left feeling unappreciated and...

Love the coffee but I am watching one worker try to take care of 11 people 3 have already left because they’re tired of waiting. It’s not supposed to be an all day event to get a cuppa coffee. And it’s nice to have a register person talk with a customer, but you can’t carry on a lengthy conversation, while that customer is drinking her coffee and other people are waiting. I know you need to run on a shoestring budget. But who wants to wait 20 minutes for a cuppa coffee?? Two more people left without service? While an oversize dog is in here also. I’ve seen gnats flying in here, or are those fleas? This is a kennel too? Does your insurance company know that you let dogs in here? It’s one thing being nice, it’s another thing not being smart. One person gets attacked or bit in here by a dog, you are going to be paying. I have seen two people working here before. When there’s nobody here. Your rationale in service with the customer is a...