Its just so frustrating. They are always so close and yet so far on their order fulfillment. On the one hand the service is friendly, and the restaurant is clean, generally speaking the line moves fairly quickly. However there is ALWAYS something wrong with our order. Always!

I can only think of one or two times for the nearly 2 times a week we've gone in the last year that we haven't had to go park and wait for 5 - 10 minutes for them to bring our order to us. Far worse than this however, is the fact that I can't think of a single time that there hasn't been something wrong with our order. Every time there's a mistake and many times its a fairly big one.

Most of the time its understandable. My husband always orders a second bag of chips for himself, but they always seem to miss that I should be getting something as well with my pick two or simply a whole salad and they still charge us for the second bag of chips. Many times, like today, they don't even ask what I want for the side, and to be honest I'm too tired of it to tell them anymore. If I wasn't so interested in a healthier choice I wouldn't come here its so frustrating.

Most times after receiving our order I'll have to go back into the store with the receipt and wait to get their attention and then explain what we're missing. A few times its actually been something bigger like an entire sandwich was missing a few months ago from our order. Today it wasn't apparent until we got home. My husband ordered a grilled cheese, it was warm, so wouldn't assume anything was wrong. However, when he opened the sandwich the cheese was completely un-melted. The bread wasn't grilled and the cheese was waxy and uncooked just warm. It was just another disappointment in an unending stream of disappointments from this particular location.