Starbucks — Restaurant in New Milford

I can honestly say I’ve never been to a Starbucks that has paid so much attention to my order. Starbucks offers countless options for customers, and it’s crucial to have the right staff to execute those requests perfectly. While some customers may be particular or have detailed preferences, that’s what excellent customer service is all about and this location absolutely excels at it.

This brings me to the reason for my review: ROMAN and EVEREST. Roman took my complicated order with such patience and care, making sure every detail was accurate. Everest, on the other hand, executed the order flawlessly, down to the tiniest detail. The teamwork between these two was truly outstanding.

Anyone familiar with drive-thru service knows it’s often a gamble you usually hope the order is “close enough” and settle for what you get. But this was a completely different experience. My drink was perfect, as if I had made it myself.

I am incredibly impressed with the level of professionalism, patience, and genuine concern these two showed for one customer out of their busy day. Roman and Everest deserve all the recognition for going above and beyond, and I sincerely hope they’re there every time I stop in. They’ve set the standard for what customer service should be. We’ll...

UPDATED Review- Always, I mean ALWAYS a nice person taking care of my order and NOT once in recent memory did they not have an item in stock! A complete 180 in my opinion and one I am thankful for! Clean location, great service, and consistent food!

Old Review First off the service is great and the food is usually on point. The 1 star is for the fact that this location for whatever reason cannot keep food in stock. Double smoked bacon sandwich is almost always out of stock. If you are selling out on a regular basis, maybe you should be ordering more stock... This is not just a late in the morning on a weekend kind of issue, it happens at 730am on a weekday as well. Today was probably the 10th time I went to get the sandwich and it was again "sold out". Just reiterating that the service and food are usually great here, the low rating is for the lack of keeping up with...

Update I honestly don’t know what happened to this Starbucks. I haven’t had a drink made correctly from them in over six months. I stupidly come back and hope for the best but it’s always bad. I’m currently going around the drive through after picking up my order via the Starbucks app, hoping that they can give me a cinnamon cloud macchiato that’s made correctly.

dropped down to one star

Bringing my wrongly made drink up to the drive through and they want to argue about what’s correct.

older review

One of the best Starbucks in CT and I’ve been to quite a few. They always get my order right and listen to what I ask for. They don’t rush you through the drive through or at the counter. Always a pleasure to visit. Also, their super early shift is also on point - always Putting on a smile even though nobody wants to be up at that time. I...