PJ's Coffee — Restaurant in New Orleans

I don't often give unfavorable reviews. I was hoping my original visit was just an off day. I work close by and there aren't many choices for coffee in the area. I thought I could revisit and things would be different. It's just not the case. This location is the worst experience. I haven't visited once, but multiple times and all of them have been unfavorable. I'd rather go without than visit this location. More times than not I have gone without simply because they don't have anything I request. I had originally only encountered the one afternoon worker that is always having a bad day. But a few days ago I went in the morning and it was a repeat of the same. I should have read the room though. This location is across the street from and in high rise buildings with multiple floors, but at 7:30 AM there isn't a line. There were two customers in the store in the morning?

The workers aren't mean, but aren't helpful. Any time I ask for anything, things that should and are available at other Pj's, I get a firm no. Seasonal flavored iced coffee? Nope, there is never any made even though the sign is out front advertising it. No Jingle Bells, No King Cake, No Honey Macadamia Nut, No Southern Wedding Cake. Any flavored iced coffee at all available? No. Granita? Nope, the machine is broken. Grind the beans I would like to purchase? No, can't do that the grinder is broken. Velvet Ice? The blender is out. This isn't one visit, but multiple visits over time until it was...

This is the dirtiest PJs I’ve ever been to. The bathroom was filthy and there were no supplies. The storage area is visible and was unkempt. All of the customer facing shelves had coffee splashes and each one was dirty. The espresso tasted like the machine hasn’t been cleaned in ages. The tap merchandising cooler with the milks, etc. was silencing. The ice bin had mold around the top where it slides open and closed.

They clearly were busy before I went in, but the condition that the store was in was created over time. Someone needs to go there when the shop is closed to deep clean and sanitize.

There’s stores that are going to be less than clean because of the clientele and location, but this store is in the business district.

I only gave the store three stars because the team members were nice.

Oh, and they were out of...

Changed it to one star... this place is just unsanitary. Tried it again and it is was worse. Asking for my money back. Is there any place in this town that is sanitary. Nice people but My God why must you put your fingers in my cup and the inside of my lid after you have touched money. I don't care if you think the heat of the liquid will kill germs it's nasty so stop it please. Owner put out something to try, customer's coat brushing all over it. Then when you ask them nicely not to they look at you like you have a problem. No I do not want your skin oils, germy hands in my drink Ma'am. Thanks. My fault I have been bringing my own tea to work and thought I'd just try this and spent the money and...