Raising Cane's Chicken Fingers — Restaurant in New Orleans

I love Raising Cane's. We are here visiting New Orleans for Essence Festival 2024. We were driving through the area and decided to stop at one of my favorite fast food restaurants plus I had to use the restrooms really bad. As I approached the men's room door, I saw a sign that said the restroom was for a customer's only. I went back to the counter and asked for the code to use the restroom. The person behind the counter flippantly told me that I needed to buy something first. I told her that I am but I need to use the restroom and she again responded that I need to buy something first and turned her attention to repalcing the register tape while i stood in the lobby doing the pee pee dance. I looked at the line and there were several people in line ahead of me so I don't understand what strange decision making process would make this be Raising Cane's policy. I thought restaurants learned their lessons from Starbucks locking restrooms. We all know what it is. You want to keep homeless people out of your restrooms or just people who you aren't profiting from. There needs to be some discernment and discretion in how this policy is applied. If your employees aren't skilled enough to assess an appropriate application of this policy or you don't trust them to make the right decison, get rid of the policy. You increase the risk of losing customers, if you care. Very...

Canes never disappoints when we are in NOLA. No matter the location! Today we are at the S. Claiborne and it is immaculate. The parking lot is perfectly groomed and well maintained giving it a warm and welcome feeling. The drive thru was packed, but moving at a quick rate. We were greeted immediately at the door. The place smelled ah-mazing! My husband ordered as I went to the restroom. Talk about NICE to walk in and see it was clean. I hate dirty restrooms in a place of business. We ordered the Box and the Caneiac. The chicken was so fresh and hot with a thick, crunchy breading. Fresh and cold cole slaw which I love! So delicious. Everything was top notch quality and quantity. All of the employees were extremely pleasant. Like genuine, not the “fake forced” because I’m working painted smiles- these folks were smiling and chatting with everyone. That speaks volumes of them and the store. Nice job S....

Very bad attitude from the person who took our order. She was very unenthusiastic and her voice was incredibly flat. I understand that everyone has bad days at work, but you have to work through that yourself. Don’t take it out of the customers. The worse part is how small the tenders are… laughably small. I’ve worked in kitchens, and you can order different sizes of protein. This includes cuts of chicken, ie tenders. The chicken size is way too small for the price. Three of my fingers equals a small chicken breast. The price I pay at this specific location is deplorable for what you get. Do yourself a favor and goto the St. Charles Cane’s location. At least they have a better attitude and get your order right. Management, you should do better. I won’t be back to this...