Subway — Restaurant in New Port Richey

I have been a loyal customer of your Subway store for over two years, and I have always appreciated the excellent service provided by your manager, Daniel, and the assistant managers. I have also enjoyed taking advantage of the Buy One, Get One (BOGO) free sub promotion, which I have ordered online more than ten times without any issues.

However, I recently placed an online order for the BOGO sub and it was voided. When I called to inquire about this, I was informed that the store is no longer participating in the BOGO promotion, even though it is still advertised online. The reason given was that the owner is not making enough money and does not want to continue offering the promotion.

I understand that this is your store and you have the right to make decisions about what promotions to offer. However, I am disappointed that the BOGO promotion was discontinued without any prior notice or update to the online menu. I am also concerned that the owner's decision is based solely on financial considerations, without regard for the loyalty and satisfaction of long-term customers like myself and my family.

While I respect your right to run your store as you see fit, I regret to inform you that I will no longer be making purchases at your Subway location. This decision extends to my family of six, who have also been regular customers.

I will miss the friendly service provided by your staff, particularly Daniel and the assistant managers. I intend to continue visiting the store occasionally to show my appreciation for their excellent service by leaving a tip, but I will no longer be purchasing any food items.

I hope that you will take my feedback into consideration and reconsider your decision regarding the BOGO promotion. Thank you for your attention to...

Worst subway I’ve ever been to. DON’T GO HERE IF YOU WANT TO USE A GIFT CARD!! I mentioned to the lady before she made my sub that I would be using gift cards. While she was cashing me out, she flagged a very nasty, rude dark skinned larger girl. I unfortunately didn’t catch her name. The girl stated that I can’t use visa gift cards. I had one of those, but ok… that wasn’t the one I was using. Apparently you CANNOT USE A SUBWAY GIFT-CARD AT THIS SUBWAY!! That’s the most stupid, useless thing ever. A wasted Christmas gift. On top of that, their sandwiches aren’t even good. They’re more expensive than the others in the surrounding area, and they’re greedy. Very rail thin. I hope that girl gets fired. She had no customer service whatsoever, and she had a nasty attitude. They weren’t even busy when I walked in there - I was the only customer. Can’t use “inflation” as an excuse when the gift card was money already paid for. Ridiculous. Privately owned or corporate.. they’re both horrible regardless of what this “establishment” is.

On top of that, the last time I visited this subway, a guy was getting arrested right outside the front door. That’s some top...

Today, my wife ordered online because they offered a discount, and we were going to the beach. Well, they totally screwed it up. She wanted Italian herbs & and cheese. My diet requires whole wheat bread. Well, we both got each other's bread. We also got onions on both of our sandwiches, which we didn't want. Lastly, they also put tomatoes on mine. I don't EVER eat tomatoes, even on BLTs!! My wife would never order tomatoes for me. The manager said to return the sandwiches. We told her we were at a beach 15 miles away and had to eat something. She was adamant that in order to receive a credit for the sandwiches, we interrupt our beach day and drive 30 miles round trip to return the sandwiches! Right....We were very good customers at Subway, in multiple states. Subway is obviously having their share of customer service relationship issues, along with lawsuits. I'm starting to see why. They've gotten WAY too big and arrogant. I'm about done with Subway in general and Florida...