Subway — Restaurant in New Providence

The subs are actually pretty good but it’s the way the place is ran that is not so good. A few weekends ago I placed an online order to be PICKED UP at noon. I walk in a few mins after noon only to see a line and only two workers up front and one of the workers was in the kitchen doing god knows what for 5 minutes. I tell them I placed an online order and they start making it after the scheduled pickup time. My sandwich was ready and paid for 15 MINS AFTER my original pickup time! Having two and at one point 1 worker up front during lunch time on a Saturday when you have other staff members not there for some reason is not a good decision. Honestly there should always be at least three people out front (one worker for online orders and the other two for in person orders). All in all, I don’t mind their food but whoever manages staffing here should really learn how to schedule people appropriately. I’ll still be back but only on days where I have...

I had one of the worst customer service experiences at this Subway location on July 18th around 8 PM. I had placed an order in advance, but when I arrived to pick it up, I found out they had canceled my order without informing me—no call, no message, nothing.

When I asked the staff about it, their behavior was rude and completely unprofessional. Shockingly, one of the employees threw the change at my face, which was incredibly disrespectful and humiliating. I tried to speak with the manager, expecting a reasonable explanation or at least an apology, but the manager’s attitude was just as careless and dismissive.

This kind of treatment is completely unacceptable. Subway seriously needs to investigate this location and take action. No customer should be treated like this. I will not be returning and strongly advise others to...

I've gone to this subway three times already and I've only been served once. I don't know what's going on but this subway has an employee or manager that closes the place down at 7 pm according to her today 9/6/2022. I arrived before at 646 and they were closed already with the lady walking out and locking the door. And then today at 710 with her mopping the floor but the door was not locked and who I believe her boyfriend or male friend waiting for her. It says on the hours at the store and on the website 8 pm is the time they closed. If they are closed at 7 pm they should have this posted somewhere. And they should have the door locked with non employed people out of the restaraunt. This is rediculous and unprofessional. I do not recommend anyone go here unless it's the middle of the day and this young lady is...