Baskin-Robbins — Restaurant in New Smyrna Beach

I ordered an ice cream cake from Baskin-Robbins for my son’s birthday, and I have to say—the team went above and beyond! It was an unusual design in the shape of a cooked turkey. Kelly the manager called me multiple times to keep me updated because they were having a bit of trouble getting the design just right. I didn’t catch the cake designers name but she did excellent. I know she was stressed. Rather than rushing it or settling, they offered alternative options, took the time to get it as close to perfect as they could, and made sure I was happy every step of the way.

Their kindness, patience, and dedication really stood out. It’s rare these days to find such caring customer service. The cake turned out great, and my son was thrilled. Thank you so much to the staff for helping make his birthday extra special. I truly appreciate the...

Showed up about five minutes before closing for a scoop of ice cream with the family. My brother and his girlfriend drove separately and walked in just a bit behind us - the manager told them she wouldn't be serving them, despite the fact that the store had not yet closed. No one was friendly. As a previous food service worker, I was disappointed in the lack of desire to fulfill business hours. I know the "closing customers" can be frustrating, but it's part of the job. We'll be getting different ice cream next time...

Would give a zero if I could. I ordered 3 items on Doordash, one being a banana split. The first time I received my order, the banana spilt was missing. After being charged, I call to no resolution, so I put in a new order. I was then told they were out of bananas, yet they still charged me for the banana split a SECOND time. I request a brownie. The store took it upon themselves to change my entire order with different ice cream and toppings, instead of just substituting the banana for the brownie. First...