Baskin-Robbins — Restaurant in New York

Service is now passable, in that they no longer argue with you when they don't know what to do. And that's saying a lot since they only know how to work the dunkin donuts side and don't even know how to make a hot fudge sundae... they absolutely don't know how to make anything on the menu, or even the basics of scooping ice cream. They roll it so there is a giant air pocket/hole in the middle and they barely give you enough to fill the wrong (undersized) cup. I asked for a double scoop the used a single size cup, and for a single the used the kids cup. I would know this since I worked at a baskin/dunkin in jersey way back in high school.

Oh the ice cream is so old and refrozen that you can see either ice crystals or refrozen "sludge" mixed in.

As for the 4and 5 star reviews, those are most likely from their family members since they don't even have what the ordered available ie vanilla is not one of their scoopable flavors and the soft serve is not even functional. And the review are all...

Very rude and bad customer service. Me and my friends tried to get a complimentary ice cream from here they said “it’s not a genuine coupon and is not allowed” they didn’t even return it afterward. They kept saying it’s still there and when it was clearly gone. One of the staff members was about to serve us and the manager came over and started screaming at her. If I got the coupon from basking robins shouldnt I be able to redeem it in any Baskin-Robbins? Overall they are very rude I don’t recommend you to come here. I would give no stars but that’s not allowed. I’m honestly so disappointed. Came to this place once and never again. Please...

Oct 31 2019 at 2:10am, an old employee he couldn't figured out the discounts for every month in 31day for 2 pre-packed ice cream deal for 7.99 as well as Halloween ed. And its also advertising In the Baskin-Robbins app as well. He Instead suggesting me for 1.50 single scoop deal for without sense of talking and what I'm here for the sales. I could just get 2 of them with regular price howevet he had harsh attitudes talk back and suggested me don't buy them all. Perhaps the store manager should properly trained him well to solve this problem and good manners to dealing...