Ben's Kosher Delicatessen Restaurant & Caterers — Restaurant in New York

I truly loved Bens! I loved their corned beef sandwiches and I always go to of of the long island location. Today I tried the Bayside location and it was a first and last. First and formost I always order to go and get the corned beef sandwich with the bread on the side with half sour pickles! Now we ordered 3 corned beef sandwiches with only half sour pickles and a soup. I have ordered Bens for years the same way corned beef sandwich with the bread on the side and half sour pickles. Now as we all know there there is a romaine lettuce recall. In all my years of having Ben's they have never put romaine lettuce in the bottom of the container with my corned beef. And now with the recall on romaine lettuce that is not a good idea. Upon coming home and seeing this I was very upset. When I ordered my food no1 asked did I want romaine lettuce in the bottom and I didn't tell them not to because I never experienced this before at any other location. Also Ben's prices are not cheap.. it is a very pricey restaurant. So when I arrived home I was very upset to find romaine lettuce in the bottom of my container. I called Bens in Bayside immediately and asked to speak to a manager. I first spoke to Greg one of the manager. Greg was very condescending and was not pleasant at all. Terrible customer service. Then I was placed on the phone with Oscar the General Manager. He was WAY nicer, apologetic and helpful and allowed someone to deliver me me new orders without the romaine and took back the old ones. My only complaint with the new orders was it was wrapped in foil not the regular container and look much less than it would be in the foil containers. With that being said I will NEVER go to this Ben's...

I would advise you to close this Place! It’s Dirty, filthy dirty with dust and crud on the couch and counter, tables and floors are disgusting 🤮 This is outright the WORST FOOD I HAD EVER PAID FOR! Tasted, or attempted to eat!!! I love hospitals and hospital food said no one ever!!! This place is worst then the worst hospital foods I had had…. And I really considered hospital food to be the worst, until you open my eyes to new low!! I’m embarrassed to say that this is Kosher! As a Jew that really understand food and quality I’m sorry for Mr. Ben, he must be rolling in his grave from shame and disappointment of his successors!!! The service is horrendous, waiter forgot about 3 of the 7 items we ordered, gave me Diet Coke, after I had insisted that I want coffee, I hate Diet Coke from the fountain machine!!! He argued with me, and brought me Diet Coke!!! The chicken soup with dry kreplach, soup tasted like bath water, with dill and butter!! The most disgusting things I have ever tried!!! As a chef- I am sorry for the chef and cook!!! Everything was flavorless and dry! The waiter is not responsive, forgetful, and just there… walking around, when I had called him, and I did- he said I HAVE A PLATE IN MY HAND! As he was walking skate free!!! I won’t come back, and will advise everyone I know to not go to this black hole from the 80s!! I’m not upset at the service and quality, I’m embarrassed by this place- as a chef and restauranteur, I can’t believe that the public supports such fraudulent chef and ownership! So if you like to improve ask for help, many chefs are amazing and would be able to help, take any workers from IHop or a Diner- and they will upgrade what you got! Is...

A major disappointment! My family has been dining at this Ben's location for years. A recent "take out" order and the follow-up treatment soured on it for good. I spent $98.44 for several items. Upon arriving home (a 15 drive) I discovered the chicken cutlets were "fried "not "grilled" as I specifically requested. At the time was told it would be a 12 minute wait for that item, which was fine. Being diabetic I was used to delays such at that. Calling the store to complain I spoke to the Manager Craig who offered a refund if I brought them back whenever I could. As they were my Christmas dinner hardly a solution especially for someone with my health issue. I offered to return them and obtain what I ordered and requested they be ready. However, as the bulk of my order would be cold by my return I asked if they could be replaced (the manager stressed he could not give me anything for "free" I never asked for such a thing. Just what I paid for. I finally was offered a "reheated" option instead. I accepted, my mistake. After a few minutes wait I received everything back and returned home. Well the chicken was stone cold, the burger a mess the soup lukewarm, and that hot dog well see for yourself. Would YOU serve that to a 10 year old? This location has now lost us as a customer for good. I hope Ronnie is...