If there is one word to describe our NYE experience it would be awful. We arrived on time for our reservation. Upon arrival there was a line to enter and check in for our reservation which ultimately led many of the patrons to checking in after the 15 minute grace period. The line was due to other parties waiting to be seated and not being delegated on where to go. The hostess staff attempted to tell my party and the one before ours that because we checked in late we would have to wait for a table to be available. When we explained we all arrived at 10pm and were waiting to check in, we were met with attitude (check the cameras for proof if need be). We checked in late due to the incompetence of the staff. There were 6 parties, including mine with 10pm reservations waiting for more than hour for tables. One party of 5 left, because they weren’t going to be seated before the ball drop. The manager explained that a few 8pm reservations arrived late. The waiting staff clearly therefore allowed those parties extended time, which unfortunately cut back on mine and other parties NYE experience. While waiting for a table there were no accommodations being made, such as a beverage even if it was just water. We the patrons had to grab chairs from outside for the elderly to sit down. My party and 4 others were eventually seated between 11:15-11:30pm. My party and another party of 3 were on two person high top tables that I requested be done in order to have some food and drinks before the ball drop. The management attempted to seat parties outside in the cold weather. It wasn’t until one of the members of that party called someone who knew the owner, who then accommodated the party and sat them in the middle of the entrance area. Another party of 2 was sat right behind the hostess desk. The food we ordered was cold to lukewarm. If you’re going to warm food in a microwave at least serve it hot, because having cold ropa vieja was not pleasant. We were offered a discount and only an hour and 10 minutes to enjoy our NYE rather than the allotted time we deserved. I’m not for anyone losing their job during these times, but MUCH TRAINING needs to be given to the staff to learn how to manage such a high volume event. You can definitely tell they were in over their heads. I will not be returning to this establishment after this experience.