Spectrum Store — Local services in New York

There was no other internet service provider for my building and I had no choice. I made a reservation to pick up self install hardware and when I got there the machine didn't accept my confirmation number. Glad they have COVID scheduling though... And the guy was helpful and accepted my appointment anyway. A customer was arguing loudly with another store clerk for a refund and he wasn't getting anywhere and more people were coming in, and there were only two staff.

I imagined how that will probably me next year or whenever I go to return the modem. I put in a request for Fios in my area 😬 fingers crossed. I hope I don't get hit with an insane upcharge but $50/mo package will become $70/mon in one year from starting then $80/mo starting your second year, based on what a local reported. Yeeesh. Don't expect them to be transparent with pricing lol the store clerk told me none of this info 🙄 spectrum has a monopoly in this area. Your alternative is RCN which I had before and they are worse when it comes to reliability and upcharge.

If you use your own router you...

Went in to return my equipment and cancel my services ask manager if everything was okay and my charges would not be added on my bill because equipment was in already the manager said everything was taken care of but to my surprise I was build in a few days 600 plus dollars and the original bill was 400 and if I didn't realize in time that he never cancel my services I would have had to pay the whole total of 6 Plus dollars I find that unacceptable the Spectrum I went to was on Steinway and Astoria I had to Dan call the main office and have them speak to the manager so I advise everyone to be where the managers will say anything and do nothing I also told him to take out 250 for my bill he took out 450 everything was rectified days later because of my fast reaction I advise all customers to be aware of what they say to you because what they say is not...

Not going to speak about this location in specific but my experience with spectrum in general. Spectrum is the worst internet provider i’ve ever dealt with. First the internet device kept disconnecting from electricity cable so i glued it. YET, the internet still disconnects by itself multiple times during the day. It’s so annoying and inconvenient when i am working on something important online and it cuts in the middle of my work. And then i have to wait 10-15 minutes each time for mr internet device to come back on the time it wishes. Called customer service. They brought us 3 technicians and none of them knew how to fix the problem, how embarrassing. Now i am 100% sure about my transfer to another...