Carvel — Restaurant in New York

This Carvel is located right on Hillside, with a small parking lot and outside seating. No indoor seating/eating available since there is just enough space for 6-8 customers to stand somewhat comfortable while getting their dessert.

This location has what looked like 3 double soft serve machines, two decent size sections for scoop ice cream, ice cream cakes, pre-made ice cream cones to go, pre-made soft serve with fudge or caramel or strawberry to go, packs of ice cream sandwiches as well. They did not have single ice cream sandwiches, which was a bummer for my child who wanted to get one.

Two young adults were working, although one was cleaning in the back and the other was helping the three groups of people that were waiting to order, with me being one of the groups. We got a small sundae dasher and single kids scoop with sprinkles. I inquired if the strawberry soft serve was ready since I noticed a blinking light. I was told yes, but I saw the machine popping the soft serve out as the employee tried to get it out....but the person told me it was okay. For the kids scoop, we took one scoop of cake batter. The scoop was small, where most of the cup was empty. I asked if that was the size, as it looked a bit small and was told yes. We got rainbow sprinkles and were surprised to see it barely coated the ice cream.

We paid just under $14 for a small Sundae dasher and one kids scoop in a cup with some sprinkles. To my surprise, we were also charged for a hand dip. I don't know what a hand dip is, but I know that's not what we ordered or what we received. The quality and unknown charge were disappointing.

Giving 2 stars because the employee who helped us was pleasant and parking was a breeze because of the...

This is definitely my favorite carvel location in the area. Every single time I come here, whoever is behind the counter is always pleasant and friendly. I think that this location is also very clean, and their products are always very fresh tasting. I have been to another local carvel a few times in which their sprinkles/crunches have a very stale taste to them...but not here. I love the different soft serve flavors they rotate here, especially the mint and the peanut butter...yummmm. I absolutely love ice cream and could have it everyday, and carvel is definitely my go to for ice cream cravings. I just wish I still got those coupons I used to always get in the mail for carvel! Used to always get them then it just...

It’s not 1 time but Everytime I go this employees do not know how to make sundae dasher.. pretty sad that they can’t follow instructions given to them by carvel on how to make sundae dasher! Today at 08/06/2023, there is a young Asian kid who has no form of professionalism. Asked him for a cone with chocolate dip and sprinkle and he couldn’t do it. After I asked him for sprinkles on side because he barely put any he scooped the sprinkles and passed it to me while all the sprinkle scattering everywhere. I’m wondering if this management is not paying or taking care of its workers correctly and they care less. This is the last and final time I will ever...