Country Donuts — Restaurant in New York

I wish I could give them a better rating because the food is actually pretty good. The service however leaves a lot to be desired. The first time I ordered from them the food took quite awhile to be cooked and I had to remind them to actually receive my order.

This time I ordered online while at work and went to pick it up. When I arrived absolutely no one greeted me but I could see orders coming out and they were calling names so I decided to wait until my order was called. I saw a bag come out and be placed in the back but they never called a name so I figured it wasn't mine. New people came in and were greeted and received their orders. Still nothing. Finally I get someone's attention and ask about my online order, they go and look at the bag they never called and it was mine. Part of my lunch break wasted that I can't get back. I'm annoyed and remembering why I...

A year later. November 11, 2022...lady at front counter looked like she was in a bad mood. As I was about to pay for my coffee, she mumbled something quickly to me about five feet away. I had to ask her to repeat her statement

A year ago...11/2021 My last and final visit. In the past, always impressed by the professionalism of this place. Very nice people. What has happened ? Came into this store for one coffee. Lady was behind partition doing something....finally I got to ask for my order....charged $2.80 for my $2.49 coffee. Was short changed 3 cents.....why ? Was I asked to donate 3 cents???? NO! What is it with businesses here in Staten Island that just want a few pennies without asking ..can you ask the the customer first please ?. I was brought up...

Loved this place but I don’t know what has happened to society anymore. If you hire a cook please make sure they know how to properly cook and prepare items. Don’t just put cheese over scrambled eggs and say that’s a cheese omelette. It is not. Dont put a single slice of ham and swiss on burnt toast and say it’s a grilled cheese sandwich. It is not. Please hire qualified cooks or at least teach them how to properly cook something im paying too much for as it is. Sad to sad ive given up eating here. I’ll stick to coffee and donuts until I see a...