Culpeppers — Restaurant in New York

This review is related to a seamless order. I ordered two entrees and an appetizer from Culpeppers. This was my first time ordering from this restaurant. There was also a $3.99 delivery charge plus a required $4.07 "tip' Although the food came on time, only one entree was in the bag. I immediately called the restaurant and was spoke to the woman who answered the phone. Not only was she rude and her tone was off, she told me that they were closing, didn't have my second entree and because the store was busy, she was unable to call and let me know before the delivery was made. As I was expressing my frustration, I was told that I needed to contact Seamless for a refund and was hung up on. This place was totally unprofessional. I have used seamless on multiple occasions and when a restaurant does not have the items ordered online, they call and ask for substitutions. Culpeppers did not do this and was rude in their communication. I will never order from them again, or recommend...

Unfortunately my review is based solely on service, and because the customer service was poor I didn’t purchase anything at the restaurant. Maybe that’s my lost but that’s also theirs as a business because the person at the counter should be welcoming, have a smile on their face, and interact with the customers not look like they hated being there. The person that came out the back looked way more welcoming. That lady at the counter set the entire tone for the atmosphere. The customer service isn’t warm, nor inviting. I accompanied someone and they made purchases only because they came from out of state to do so, I changed my mind after entering the store and getting the vibes after seeing the lady at the counter. I’m hoping she was having a bad day and this isn’t a usual thing because I heard the food is really good and this won’t be good...

My girlfriend is Bajan and all she spoke about this spot for the last 5 years and desperately wanted me to try it. Of course, I was excited LOL but all for nothing. It was decently flavored but I never had a roti with various sized bones in it. My girlfriend even said she doesn’t recall the roti’s having bones in them. It really wasn’t enjoyable struggling for my life trying not to choke on bones. Eventually I just threw it out. Top of my mouth all scraped up. Not sure if this is a normal thing for them or if they’re just too lazy to remove the bones. Either way, I’m just never eating here again..ever. Atmosphere was cool and the People were kind so it’s no complaints about the restaurant itself but It could be the simplest things that just turns you off …and picking bones out of my food for 45 minutes really kind of...