Domino's Pizza — Restaurant in New York

Terrible Terrible Service! I wished I had listened to the reviews, but always trying to support my local stores, I ignored, but THAT’S IT. This is not my first bad experience but again, giving my local establishment chances.

I went to pick up an ice cream cake and since the dominoes was across the street, I went to pick it up instead of delivery. When I went in, the cashier said she already gave me the pizzas. I responded, “Not all black people look alike” especially because I went in before to ensure she had my order. The manager came and looked at my phone showing the information that ‘it’s ready for pick-up’. He then told me to wait. I told him I couldn’t wait for 15 minutes because my stuff will melt so to just deliver it since it was their mistake. He said it’s coming up now (I’m assuming he’s giving me something already done since it was the common cheese pizza). Needless to say I got distracted with a student who came in, then I realize he still didn’t have the pizza ready. At that point I was mad because my child’s birthday cake already melted. He told me it wasn’t their fault because someone came in with my name and phone number and picked up my order. I’m like ridiculous….I wanted to throw my birthday cake in his face how mad I was at the ridiculous excuses.

The first time I was buying for students and after an hour they told me that some mix up and they would re-deliver and had to wait another hour ...

Friday the 9th that just passed I order a medium and cheesy sticks at 5:50pm. My food was never delivered to me nor did I get a refund I asked for after waiting 2 hrs for my delivery. Everytime i called he will let the phone ring out ,or pick it up and hang up the phone. The one time I get thru on the phone I tell them I've been waiting for two hrs ,he's gonna tell me there busy. In reality it should took them no more 30 to 45 minutes. I ask the guy on the phone what's his name is gonna ask why three 3 times like I'm not supposed to . I tell him I want a refund ,he puts me on hold and never returns. My wife call he picks up and hanged up the phone.Jack/jake has poor phone etiquette period , he gets and attitude and hangs up the phone,he hanged up the phone multiple times,he should know how to deal with customers in training who is frustrated that's been waiting pass two hours. 9 O'clock comes and I call back and tell him that the order needs to be canceled cause I gotta go to work. He told me to wait for the driver and tell him I don't want it . The driver never came to my building period and my charge is still on my account. I want my money back and jack/Jake need to be terminated from working there period. Its unacceptable how I was treated as a...

If I could give 0 stars, I would! I ordered delivary at 8:45 but I noticed my phone number was wrong so I called the store repeatedly to make sure they'd be able to get it to me. However, after being put on hold for 20 minutes between 3 calls I gave up and simply waited outside in the cold after the tracker indicated someone left the store to deliver my pizza. I waited for an hour outside and no one ever showed! I continued to call to no avail. It was now 10:45 and I had no pizza and no one had contacted me. Fed up, I visited the store and the woman behind the counter was very unapologetic telling me that I didn't receive my order because my number was incorrect. That's bullcrap considering my address was perfectly fine. She then told me my pizza was still there and gave it to me, but it was lukewarm at best. The delivery fee, which I demanded back, was only give to me in a 'credit' on my account, which I have no use for since I never plan to order from them again. The kicker about the whole thing was that an angered woman was storming into the store right when I was because she was experiencing the same thing! This location seriously needs to be...