Doughnuttery — Restaurant in New York

I had a VERY poor experience with Donuttery. I found an image of mini donuts on Donuttery's website and requested an order mimicing the elegant designs represented in that image, with a slight variation in color scheme. I was mortified when I got my acthal donuts. They looked nothing like the donuts in that original image, which were beautiful, artistically crafted donuts with unique sprinkles thoughtfully and generously placed -- something you would proudly showcase at a high-end event like a wedding or bridal shower. Instead, I received donuts that looked like a kid decorated them, with sprinkles carelessly and sparsely placed. I was embarrassed to present them at my party. But since I paid $90 for 4 dozen MINI donuts, I felt obligated to serve them. I just didn't feature them like I originally intended.

After the event, I wrote a note to the owner Evan and expressed my extreme disappointment. I didn't ask for my money back or a discount for a future order. I wanted to let the owner know about my experience and see if he had an explanation. Evan wrote back defensively refuting my claims and stated that the donuts I received were very similar to the donuts in the original image. I've posted the pictures here to show you what I mean by a variance of quality. I even polled my friends and colleagues and they unanimously said there was a big difference in quality -- like night and day. You would never believe they were made by the same company. I want future customers to be aware of what they can expect if they order with Donuttery in NY. It is my strong recommendation to stay away from doing business with Donuttery NY.

PS. To help put into proper context as to why I did not make a complaint at the point of pick up: My friend helped me pick up the donuts while I was setting up for my daughter's birthday party. By the time I saw the donuts, the party was about to start so I did NOT have time to make a fuss until afterwards. Evan knows this but insisted to put the wrong on me in his comment...

I give this place three stars because it is quality product but not reliable in service. I would absolutely recommend trying their donuts. My favorite is Paris Time and Flower Power but their glazed with sprinkles and powdered donuts are pretty good too as they will melt in your mouth. It's everything you could want in a donut; crispy outside, soft inside and overall sweet with many different flavors and options to try. And during COVID-19 times, the fact that different flavors will come individually bagged, makes it even better for sharing. If you are planning to bring these donuts in for an office meeting or for a personal event, DO go to pick it up in person, so that you can ensure that your order is correct and that you have it in time for your event. DON'T order last minute; leave plenty of time between when you ordered it and when you need it and you should be okay. Also, keep in mind that these are VERY SMALL. You can finish one donut with one bite. Think Entenmanns Pop'ems small. For a group of five peckish ladies, I ordered the box of 25. Absolutely devoured within minutes. Possibly pair it with coffee/tea to leave everyone satisfied. If they don't like sweets, avoid the sugar covered donuts and opt for the glazed, powdered or plain ones. They will look more appetizing to people who don't like too many sweets over a box full of sugar covered donuts.

Updated: Four stars; I tried them out again and it worked out pretty well. Everyone was happy and the order came out correct, good job guys! If that experience stays consistent, I will...

The donuts were very tasty make no mistake about it. But the customer service by what may have been the manager was snarky and rude. When we showed up one of the employees were making hot and fresh donuts so naturally now that we’ve watched them be made we desire the hot and fresh ones. Another employee bagged up ones that were already out and I simply asked if we could have the hot ones. She decided to toss the others out. And the manager said to her not to throw product away-I agree with that sentiment but we didn’t tell her to do that. He then proceeded to let us know in a condescending tone that they were made a few minutes ago and that we should be thankful and he’ll let it go this one time. Well we just ignored him because at that point I’m thinking we paid 12$ for 12 small donuts you can either give us our money back or just give us some hot donuts. It really shouldn’t have been that big of a deal. Not an impression you should ever leave on guest.

Edit to add: From the comment below you can understand the lack of accountability and customer service that was represented. Just not something that is custom in the Midwest. Even the other employees knew not to ruffle his feathers because it was pure silence-he only talked to himself. And upon just reading other reviews you seem to get the same consistent comment, that you’re rude! Please do better or...