Dunkin' — Restaurant in New York

I came here with my son just to get a coffee and some snack wraps there was an old man and a young man after I got my coffee, I realized just by looking at the coffee that the drink would be too strong so I asked for extra cream. I was handed a small cup of cream, but my coffee really tasted Bad it was sour and too strong. I asked can my coffee be fixed because it tasted bad I noticed that I was being given an attitude and the The young man working was clearly annoyed, cause I wasn’t satisfied with the coffee, but that coffee really tasted badI didn’t ask for any creamer. I didn’t ask for any Sweetener and I was given an attitude, even though I was being as polite as possible I also had ordered two Boston cream doughnut but for some reason, I never got my donuts. I was in a hurry for an appointment so I just left it alone and got boba tea next-doors down and it was...

Horrible experience today with”Ansley” or Annie - pronunciation difficult to understand. The employees at this Dunkin MUST be retrained. They have no idea what a capuchino vs a latte is. After my husband goes in to state that he received a latte instead of a capuchino, they remake it exactly the same way again. I simply had to go back in and show them that a drink filled to the top with milk and zero foam is NOT a capuchino. At that point they resorted to state that the machine is damaged. Then why not tell is that to begin with IF IT WERE the truth. Poor training and even worse customer service. I left the drink...

I have been going to this Dunkin for a long time. It’s walking distance from my home and it HAD good service. It’s now under new management and new staff that’s doesn’t care for basic customer service. Looks like being in the phone is more important then helping guest and with the new change of attitude make it feel unwelcoming. I’ll be talking my business elsewhere till they get things in order. Sucks because the way you keep a business running is to retain your guest. Looks like I’ll be going back to Starbucks where the coffee coast more but I get great...