Long-running chain serving signature breakfast items & a variety of coffee drinks.
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I just ordered a Medium Iced Matcha Latte w/ Oat Milk from this location just 5 minutes ago (2:40p) and requested 4 sugars instead of the normal 3 sugars.
The drink ended up being too sweet for my taste, so I asked politely if they can remake another with only three sugars while profusely apologizing.
The person in register had the nerve to tell me that I had to pay for another drink because I asked to remake it. That is a very poor customer service experience that left me feeling undervalued.
I work as a barista in the food industry, I blend and make Açaí Bowls from scratch, sometimes 4 or more at a time, so I understand that some items take a lot of time, and I understand the frustration, but to be honest, a matcha latte is not a hard item to remake. I do remakes all the time.
I left in such a hurry and frustrated and didn’t even request a refund. I really regret...
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The people at this Dunkin are naive when it comes to their own sales and offers. I usually scan my loyalty barcode on my dunkin app to take advantage of the lower prices but when I scanned my app today, it didn't go through the first time. Usually, the cashier just tries again but this must've been a bad morning for the cashier today. So I verbally asked if the sale is still on (I was very specific about which sale) and he said no. So I trusted his words since he should obviously know the offers they have. After I paid however, my gut told me to check the offer dates on the app. I looked and saw that the offer was still going on for another 20 days. I was still waiting for my beverage at that point, so I showed the info on the app to the cashier who just rudely said "it didn't go through".
Maybe some professional development training...
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GREAT COFFEE AND GREAT ALMOST EVERY MONTH I went there this past Saturday just to buy ice cream. Normally the ice cream is fabulous I bought prepackaged ROCKY ROLL FOR MY CHILD And I order a pint of Jamoa Roca wish you still have nuts dipped in toffee. I believe they were almond now you don’t find any nuts and it really doesn’t taste as good as it used to. I mix it with some pralines and cream, and that’s the only thing that made it bearable, but the ice cream and, Baskin-Robbins has really change in quality and flavor one out of five. I’ll give it a three. One more thing that is not worth buying in the Bronx anymore. So sad to see this neighborhood slowly going to...
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