Gong Cha Staten Island Mall — Restaurant in New York

I've been to other Gong Chas in NJ and they've always been great so it was really a shock to see how poorly run this one is. I ordered two drinks today and from the time of my receipt, it took the 2 girls making the drinks 15 minutes to make our order. The girl at the cashier was the only one actually working. There was only one couple ahead of us and we watched the girls goof off on their phone, chat with two friends that came by while the line for people waiting for their drinks grew and grew. One of them even made a phone call while they giggled and ignored the drink cups. They also had no idea which drink was for which order because they didn't care to look at the receipt numbers when they made them, a guy that ordered after us got his drink first. When the girl finally picked up the cup for our drink order she distracted herself TWICE to pick up her phone and text, completely ignorant to how many people were waiting. What garbage service, I'll...

So this is my second time going to Gong Cha in Staten Island mall. I asked for a mango yogurt with star lychee jelly. My boyfriend came back with a mango yogurt drink with coconut jelly. I went back to ask for what I initially wanted. The girl that was at the register was like it is the same as the lychee jelly and told me to give it a try. So I did and I didn't like the coconut flavor and then she told me it is pineapple flavor..... I'm like just make me a new drink because I don't like it. So I asked for mango yogurt with tapioca topping. I watched her pour the old drink into a new one and added tapioca in it. That defeats the purpose of making a "new" drink because the "pineapple or coconut" flavor is still in the drink. I was so frustrated...

I got a brown sugar milk tea with milk foam. I drank about half of it before noticing a sour clump in my mouth. When I looked at the drink, I saw that the milk foam on top was clearly congealed, indicating it was spoiled. I went back to let them know the milk was bad and asked for a replacement. They gave me another drink, half the original size (as expected since I had already consumed half), but it still contained the SAME spoiled milk. The milk foam was still congealing, with clumps falling into the drink with a sour taste. I immediately tossed the drink after two sips and swore never to return. Just go to Tiger Sugar—it’s worth the trip to Brooklyn...