El Nuevo Caridad — Restaurant in New York

To whom it may concern: In addition, there are a few concerns about the service. They charged me for fried green plantains without the garlic sauce included; on the take outside. I did not get one with the order I had paid for? I ask Mr. Rafa he said no; I had to pay extra for two garlic sauce for my fried green plantains that never came with the garlic sauce but it does not say that on the menus.

However, I have sat in the restaurant before and I got garlic sauce for my fried green plantains without being charged extra for the garlic sauce. Why is it on the menu?? Sounds like false advertisement to me. In addition, waiting about 45 mins for the food that's insane.

In addition, they deliver to all Manhattan. So please do not let them lie to you. There sign in the restaurant on the take out side says " we deliver to ALL Manhattan." I QUOTE from there wall.

Another thing, It's difficult to order over the phone since predominant Spanish speaking restaurant. What about for the English spoken language?? It's hard to understand and orders do get mixed up in the process. Then I have to wait over 20 minutes on the phone for someone who talks English.

The restaurant needs to update their menu and stop adding to the menu when it is not there on the menu. Please be mindful to...

With orders like tostones no garlic dipping sauce; they charge extra. Tostones does not get at least a free garlic dipping sauce. Um, it is a traditional dish that needs the garlic sauce. I am sure the restaurant has their favorites they will not let them pay for the garlic sauce. Their services you will wait for almost an hour for your order. Service on the phone really bad; they confuse orders and dont want to speak English on the phone. I had to wait almost 25 to 30 mins for someone to respond in English. I remember the place before it was renovated better service and awesome people. I do not know after renovating restaurant became different. But found a better place that Spanish food is better and do not have to pay extra for things when it is suppose to compliment the dish. I never have to wait for an English speaking person to take my order and service...

This place has fell off a lot I don't know what is going on but they need new management The food is not as good as it used to be And there is something wrong with the people that are working there getting there they have way too much attitude for no reason I called in there after ordering from them for years and they tell me that they can't accept credit cards for new customers And after I explained that I was not a new customer he tried to tell me that my credit card was invalid While I'm looking at my credit card balance on the app on my phone And I feel that it's because he did not want to take the order for some reason I don't think I'm ordering from this place anymore Until they get new management and...