NYC Health + Hospitals/Ida G Israel — Local services in New York

One particular staff member at the front desk is very rude..She seriously needs to be retrained in customer courtesy..she will ignore you while your waiting and has actually got up and walked away without taking care of you and this has happened several times, and she won't interact with you in anyway i.e. telling a patient she will be with you in a minute etc....common courtesy is free..they gave me a little appointment book once and told me to use the number they circled on it in case you need to talk to someone about a medication or a precription problem but they never pick up , it rings 3 times then goes to a busy signal or it picks up then you hear them hang up..This is not good customer relations! Very disappointed ..I had to call Coney Island Hospital and the operator says to me there's nothing we can do!! I didn't except that answer and asked for patient relations which then verified what I said abt the so called help number and she got in touch with administration and had them call me back..This is unacceptable ..Thank God the courteous manager at Patient Relations got someone to...

I called the day before and explained to them I don't have insurance but was experiencing dental pain. They explained to me to come first thing in the morning at 8AM because its first come first serve. I arrived at 7:45 and was the first one on line to check in. I had to wait a while to be seen however they took care of my dental pain. Front desk staff was very nice and made an appointment for me to speak to a financial counselor to get insurance. The dentist who worked on me was resident who did wonderful job and was assisted by the attending. They explained to me that this is the only public hospital in south Brooklyn that accepts patient without insurance as well as with insurance which is why there is a long wait for follow up appointments. If you have insurance and don't want to wait multiple months for an appointment I recommend going to a private dentist office. If you experience pain come to the clinic but I recommend being the first patient other wise I saw patients...

I been going here for years with my parents. I know they are normally busy and understand that due to Covid many people are now returning to see there doctor. Today was the experience that made me take time to write this. I had an appointment time which I asked if it could be given to my parents (who had a later time) as we were already there and had to wait. I asked if this was possible and if not we would come back. There was a guy who I learned after I asked. Is the manager he was beyond rude and unprofessional. Mind you the conversation had nothing to do with him and I was not even speaking with him. He kept repeating the same thing i was asking the other lady and just sound nasty and disrespectful. I watched as he spoke to Other customers as well during our wait time. I know This a city run place but there is no place for this. Especially when the people are not being rude to them. I also deal with patients and I would never treat...