Fruces — Restaurant in New York

This spot has been my go-to for years, mostly through DoorDash and a few times in person. I've even recommended it to friends and family. But the last time I stopped by during a walk, I had a pretty unpleasant experience.

I noticed the online price says $12, which I hadn’t really paid attention to before, so I asked Maddie about it. Her response was rude and unfriendly. However, I had my mouth set on a bowl so I still went ahead and ordered my usual, the Ultimate bowl. Every single time in the past, I’ve asked for a little granola on the side (because when it’s delivered, the heat turns it mushy), and it’s never been a problem. They’ve always given me a small amount in one of those little to-go sauce cups when I asked without an issue.

But this time, Maddie tried to charge me $1 for it. I told her I just wanted a tiny bit on the side, and she replied, “Whoever gave that to you, it was out of courtesy,” basically saying she wasn’t going to do the same. Her attitude was off-putting.

On top of that, the açaí bowl itself wasn’t up to the usual standard. The fruit was hard and not fresh or juicy like it normally is. It’s upsetting bc I love this spot but everyone VALUES customer service and they are...

This way my first & last time at Fruces. I had ordered the Beet Salad ($12) which comes with salad mix, beets, goat cheese, balsamic. I had expected for the price to receive a visible amount of goat cheese. I work in the area and called politely to ask if there was a way for me to pick up more. I received one piece. None was removed for the photos. They said that was what came with the order (1/4th of one package) and more would be additional charge despite me explaining.

I’ve worked food service before so I understand portioning but this was a waste of money. I never write reviews and will not be going back...

We had many Acai Bowls but the Acai Bowl from Fruces are top tier. We had Acai Bowls that didn't have much flavor but their Acai Bowls is way more rich and creamy. Espcially the Ultimate Acai Bowl made with Home made Granola, mango, strawberry, blueberry, almond butter, coconut flakes, and chia seeds blending perfectly with the sweet and tangy flavors. The fresh mango adds a juicy and tropical taste. The almond butter was creamy.While the coconut flakes add a touch of crunch. Combination of all these ingredients made this Acai Bowl Ultimate...