Head Hi — Restaurant in New York

Went in yesterday to grab an iced coffee. I specifically ordered an Iced Vanilla Mocha with oat milk and the guy took my order and proceeded to make my drink.

Mind you the coffee was $7.89 - Very overpriced already.

I see him pouring regular milk, and I say hey is that regular milk and he says yes, and I tell him oh I wanted oat milk please. He responded to me, "That'll be extra" .... and I'm just like ok. I don't mind paying an extra .50 or .65 cent for oat milk.

At this moment I can tell he's a little flustered with me, but I'm being so nice and I know what I ordered because I’m lactose intolerance.

I then browse around the store and a min or two passes by and my "Iced coffee" is ready. but then I look at the coffee and it's hot. and now I'm replaying the ordering process in my head once again and I'm 1000% sure I ordered Iced coffee. Like there's not a doubt In my mind. I literally don't drink coffee unless it's iced.

So I politely say hey this is supposed to be Iced, and he looks at me and says maybe you should communicate that better, first the oat milk and now you want it iced.

He then tries to back track and tell me he can re-make it but also he mumbles something under his breath.

I simple tell him "You know what, it's ok" and I leave the establishment. I honestly couldn't even deal with the disrespectful attitude any longer and the thought of him for a 3rd time attempting to get my very simple order correct just baffled me.

I haven't dealt with such a rude and snobbish attitude in a while and this being my first time in the coffee shop left a horrible taste. Wasted $9 and surely will...

Cafe is quaint but they could definitely put a bit more effort into making their matcha lattes. Although the matcha powder is pretty good quality its subpar preparation honestly resulted in the worst matcha latte I’ve drunk in a while. It was EXTREMELY clumpy to the point where I could feel powder all over my mouth. Considering they only put 1/2 teaspoon (max 1 teaspoon) of matcha it’s disappointing that so much of it settled at the bottom as powder. Ideally they could resolve this by sifting their matcha into the bowl and then whisking till frothy. The cafe was mostly empty when I came but the barista only whisked my matcha for about few seconds (this definitely also contributed to the clumsiness). Overall this place has good vibes but they could definitely be more detailed oriented towards their matcha as it was a bit disappointing to pay $9 for...

I took a seat outside for less than 5 min waiting for a friend to get off the bus and grab a matcha latte and 2 different baristas came outside to tell me I can't sit there. That i have to order something first to be able to take a seat. I have seen so many people take a seat and not order a thing. Now I'm going to have to tell her we can't catch up at this spot and find another coffee shop. They did me a favor being so damn rude because the coffee is overpriced and the matcha is horrible. Good luck getting new customers with your lovely customer service. I bought NOTHING because they wouldn't let me wait...