Casa Blanca Hotel Brooklyn — Hotel in New York

Complete and utter dump If you don't want to read further, your takeaway is that it is a monumental judgemental error to book this hotel. The Casablanca experience starts with the warm and fuzzy feeling you get when you check in at a desk behind a plexiglass wall. I do give them credit for setting the tone early. After a long wait for the slowest elevator in NYC, you approach the room with trepidation after your check in experience. (security is nonexistent, no card scan to get in the hotel or use the elevator). You're not prepared for what awaits you. The room is very small, with the bed taking up most of the room. It is apparent it hasn't been updated like ever. Peeling wallpaper, chips in the wall, stale smell...just terrible. You resignedly unpack (there's no closet, just a small rack with old hangars) and think maybe a shower and shave will perk you up. The shower is dirty, the curtain rod is about to fall off, and the water temp is either scalding (read actually will burn your hand) or ice cold. You manage to get the setting to somewhat tolerable. The toilet paper is literally hanging off a broken holder....at this point you're looking for the candid camera. I didn't know it was possible to to buy toilet paper that actually felt like sandpaper, but they managed to find it. And don't bother looking for the hair dryer, there isn't one. Well, let's get that shave in. Nothing prepares you for the geyser that shoots out from under the faucet when you turn it on. So you try to stand to the side with towels on the floor (the coarse, old, small towels) to soak up the water. There's more pressure for the geyser than the faucet, so rinsing the shaving cream off the razor is impossible. I did learn how to use the geyser for that, so all was not lost. Maybe the bed isn't so bad. Thin mattress that's uncomfortable and probably 20 yaers old, thread bare sheets, old, stained comforter (I've never seen one so thin) quickly disavows you of that notion. The pillows weren't much better. So you have to be either completely exhausted or drunk to fall asleep. The street noise does help as a distraction though. Make sure to remember to set your alarm on the phone, there's no alarm clock in the room. You notice the windows are covered with this weird pattern. Upon closer inspection, you notice there's a print they've taped to the window, no doubt to discourage you from opening it. Undeterred, I open it to get the full Csablanca experience. Your view consists of what looks like an abandoned building next door, a homeless guy harrasing passerbys, a drug deal closing on the corner, and a guy relieving himself under the bridge abuttment. I wondered if I paid extra to experience all the area had to offer at once. The funky 70's pattern started to look good. In a dubious display of hoping for the best, I asked them to book me a cab. What showed up was an old Lincoln town car with a million miles, no A/C, and a driver who didn't know Brooklyn. Great way to start the day, but at least there's something to be said for consistency. Learn from my mistake - sleeping in your car is preferable to this abomination. Under no cirumstances should you book this hotel, both for your safety and...

CUSTOMER SERVICE AND SAFETY: Besides dirty rooms and lack of hotel security, this was the WORST PART of our stay and completely unacceptable. During our stay, we returned home one night to find a man drunken and exposed outside in the hallway outside of our room. I alerted the front desk to this and a man came to attempt to wake the man, but eventually just left him there. I have photos of this, but I will spare potential customers the grief of looking at them.||||Approximately an hour later, the police came and attempted to get the man into a room down the hallway, but were unable to detain the man.||||About an hour after the police left, the man returned into the hallway, and my partner and I were roused from our sleep to the sound of the man forcefully urinating against and under our door, a pool of which I had to step over in order to get to the front desk. The man was slumped outside our hotel door and I told him to come to the lobby so that I could explain to the front desk again the situation. ||||The girl at the front desk was somewhat at a loss for what to do, she was able to move us into a different room but I asked her to call the police back and she said they had already been called, I tried to explain that this was now a criminal offense but was not met with any assistance here.||||We were moved into a room at approximately 4:05 AM that was not well-cleaned, the top bed sheet was soiled and still had dirty towels.||||The Sunday we checked out, I was assured by the front desk that I would receive a call from management within the day. I did not. I called or emailed every day for two weeks and the hotel management refused to refund me for the full weekend. ||||The entirety of the situation was handled poorly by hotel staff and left both my partner and me feeling both disgusted and unsafe at the hotel. I was of the mindset that upper management would take this into consideration, but they do not...

CUSTOMER SERVICE AND SAFETY: Besides dirty rooms and lack of hotel security, this was the WORST PART of our stay and completely unacceptable. During our stay, we returned home one night to find a man drunken and exposed outside in the hallway outside of our room. I alerted the front desk to this and a man came to attempt to wake the man, but eventually just left him there. I have photos of this, but I will spare potential customers the grief of looking at them.||||Approximately an hour later, the police came and attempted to get the man into a room down the hallway, but were unable to detain the man.||||About an hour after the police left, the man returned into the hallway, and my partner and I were roused from our sleep to the sound of the man forcefully urinating against and under our door, a pool of which I had to step over in order to get to the front desk. The man was slumped outside our hotel door and I told him to come to the lobby so that I could explain to the front desk again the situation. ||||The girl at the front desk was somewhat at a loss for what to do, she was able to move us into a different room but I asked her to call the police back and she said they had already been called, I tried to explain that this was now a criminal offense but was not met with any assistance here.||||We were moved into a room at approximately 4:05 AM that was not well-cleaned, the top bed sheet was soiled and still had dirty towels.||||The Sunday we checked out, I was assured by the front desk that I would receive a call from management within the day. I did not. I called or emailed every day for two weeks and the hotel management refused to refund me for the full weekend. ||||The entirety of the situation was handled poorly by hotel staff and left both my partner and me feeling both disgusted and unsafe at the hotel. I was of the mindset that upper management would take this into consideration, but they do not...