Heng Chang — Restaurant in New York

DO NOT SUPPORT THIS RESTAURANT. The delivery driver for this restaurant is extremely rude. The restaurant only excepts cash. We had an issue getting cash from the nearest ATM and needed to go to our bank branch to withdraw money. Unfortunately this took a little longer than expected and the delivery driver arrived before we got back home. I communicated this to the delivery driver when he called me. However he was not understanding. My children were home and said the delivery man kept ringing the intercom doorbell repeatedly. He also kept calling my phone repeatedly and when I would answer and let him know that we would be there soon he would yell “You no want Chinese food!!” When we finally arrived home the delivery driver was furious, snatched the money from us and thrust the food bags into our hands. I called the restaurant to complain and the woman that answered apologize for the driver's behavior and said that she would inform her manager. I highly doubt she said anything. We spent a lot of money with this restaurant in the past and they know us from ordering. For the delivery driver to treat us with such disrespect was unacceptable. We weren’t even offered a coupon for a future order for the mistreatment. We will never order from this restaurant again. They have lost a customer permanently. I know things happen for a reason. The Most High Spirit was warning us to finally stop eating all fast foods. It’s healthier and economical for us to prepare wholesome foods for our family. Meals cooked with love and stop eating from stranger’s negative...

Let me start off by saying I’ve been ordering from here for years ! And today they had bad customer service which I do not take lightly. I called them about 6:21pm and I parked my car right in front and walked in around 6:23pm and I handed the money to her and she put it away and came back with my food about 2 minutes after. I’m not thinking about the timing until I see the fries looked hard and slightly burnt and the chicken was dark & fried hard as well. I said “the fries look hard” and then she ignored it and ask what sauce I wanted and I replied ketchup and bbq sauce. Then I’m thinking that was cooked fast ! So I went on to ask can I taste the fries and I taste two which were hard ! I asked her nicely may you make the batch of fries over because it’s to hard and she said no we can’t and the guy standing with her said this is how we always cooked them. I said sir the fries are hard and the chicken is dark (anytime I order the fries are not hard and the chicken is not hard either and mind you I’m just coming from work so I’m tired) and I always come here you can’t change the fries ? He said no and you can take your money back with an attitude. And I gladly took my money back and they kept the food. He was also hesitant in giving me the money back as if he wanted me to settle and change my mind. Nope 👎 not going here anymore and will not recommend them to anyone. Make sure you check your food if it comes out fast I learned my lesson....

My family has been ordering from this restaurant since they opened and the only time we didn't order from here was when they were closed during the first phase of the pandemic. Everything is always cooked freshly after you give them the order. The broccoli is always fresh and crispy with the meat or poultry chosen. My only complaint is that they now charge for the deliveries and add tax on top of that to the orders...so yes, their prices have risen after the pandemic shutdown but will we stop eating here??? NO....because the food is good and I guess you will have to order and taste it yourself to decide...also, the free soda isn't given until you order I believe $20 in food. That is easy to do because their prices have gone so...