Henry Public — Restaurant in New York

I liked the atmosphere and the food was good, but I can't excuse the incredibly rude and aggressive hostess and waitress last night. Upon walking in my friend and I waited for 5 min at the hostess stand where we weren't acknowledged.

We decided to walk in and ask if there was a free table. The host said in a very passive aggressive tone "Honey do you see that stand next to the door, follow the instructions on the stand" (the stand had a note that read "please wait to be seated" which was blocked by a curtain). When we walked over to the stand she followed us and when we turned around she abruptly said "Hi sweetie we can seat you now would you like this table" (the small drink table next to the door). We declined and said we were here for dinner. She didn't offer recourse so we said we would eat at the bar. A table opened in the back later and we asked her if we could sit there instead and she agreed.

Once we were seated it took 30 min for her and the waitress to take our order. We had to wave several times and it seemed as if they were ignoring us. When ordered and the food came the appetizers and entrees came out all at once. My friend also dropped his fork and asked for a new one. She snatched it out of his hand and shoved and new one in his face without looking at him.

Later on I ordered a new drink, which took 30 min to get tot the table. The table was obviously transferred from the waitress to a much more polite waiter, who took my drink order again and had my drink on the table in 5 min. The waitress came over with my whiskey sour that I had previously ordered (now 45min ago) and realized I already had one. I told her I already had mine but before I could tell her it was ok and that Id take it anyway she said "So did either of you order drink at the bar and from me?!" in a very aggressive and rude tone. I said "yes" and before I could say anymore she spun around and stormed off in a huff. I said as she was leaving that Id accept it and she ignored me and poured it out.

Upon leaving the waiter comped us free drinks (thank you). I said thank you to both the rude hostess and waitress who seemed busy at the host stand - they ignored our presence.

Hands down they had the worst tone, anger, and lack of hospitality Ive experienced from...

Like all the other low star reviews, it’s the service. You need a new hostess and an actual wait list policy. Wasted half our evening being told the wait was 40 min then 90 min and feeling like any time we checked in for an update we were told something different with an eye roll for even asking. Your front of house should not be the definition of recalcitrant. We had a regular in our party who confirmed the hostess is always this way, baffling why she would represent your establishment.

Edit:

Thank you for your response. We were in this past Friday. 2/5 of our party arrived and we asked how long the wait would be. We were told 40 min so we asked to be put on the list. The hostess asked me to let her know when our whole party was here, I assured her they were just 10 min behind us but that I would let her know. We waited just outside as it was a gorgeous evening. The rest of our party arrived within 15 min. I was unable to locate / get the host’s attention for another 10 min and didn’t feel comfortable idling in the narrow doorway while servers were coming in and out. When I did get her attention she briskly acknowledged that we were all here but didn’t give us a clear update on the time. About 20 minutes later my friend who was a regular inquired again and was told that she sat another 5 top ahead of us as they had all apparently arrived together before we did and the wait was now 60 min. The 90 min was a mistake as the hostess thought my friend was from a different separate party. Regardless, that information would’ve been good to have from the beginning and I really cannot express how rudely all information was given. Please consider having a clearly defined and posted waitlist policy so that it does not feel like pulling teeth to get information from your staff. As adorable as the atmosphere seemed, and as good as the food smelled, I’ve lived in NYC my entire 30 years and I don’t think I’ve ever felt more unwelcome at a...

While seemingly pricey for a pub, this place understands the assignment and should be among your favorites in the area.

The servers are always the same hard working guys, attentive and well coiffed. The food is generous, the portions echo that this is indeed a pub. I have shared this turkey sandwich with friends and lovers alike, $26 divided by 2, making it a very reasonable date out, with a nice cold milk stout or IPA. This place has given me new appreciation for milk stouts actually. When someone mentions shoe string fries to me, these are the first that come to mind. They are my baseline for all other shoe string fries. The cocktails are all about 16, still reasonable for the area, though in my opinion a side act for the rest. Except the Bloody Mary, she’s a show stopper. And the entire experience is riding on the back of the interior space, very prancing pony meets ye old Brooklyn, dark wood and old wallpaper. I’m very fond of the sink, I wonder how many decades it’s been there.

I recently tried the bone marrow toast, I ate it all myself but it was definitely meant to be shared, I was so thrown by the quantity. In a landscape of bright new shiny establishments nickel and diming you for everything including fries these days (you know who you are), Henry Pub is an oasis. I have read at the bar and dined alone, had dates at the little round tables in the front, brunched outside in the summer, and met friends for pints in the tavernous back room. All wonderful experiences that keep me...