Joseph's Dream Burger (JDB) — Restaurant in New York

The first couple of times I ordered from here everything was perfect. The order was correct, food was fresh, good tasting, hot, and delivery was great. The third time I ordered, I was charged a delivery fee despite having Seamless+, my order was missing items (that I was charged for), and the food was barely warm. I called the restaurant to talk with someone about the situation and they told me to call Seamless and deal with them. I did and was given a partial refund. Tonight I placed what will be my last order with Joseph's Dream Burger of Coney Island Ave. The order was wrong, the food was ice cold and very oily, no utensils or napkins were included despite being requested (again), the chicken was tough and tasted old, and the burger barely had any of the requested topings on it. Also, in the delivery instructions I asked to be called when the delivery person arrived. Instead, I received a text saying my food was delivered and found it hanging on the front door. This isn't the reason the food was cold because I retrieved the order immediately after getting the text (I had the phone in my hand when it came in). I am extremely disappointed in the way this location does business and will not be ordering from...

Just ordered from Joseph's Dream Burger on Avenue M. The food was horrible, and after the experience speaking to the order taker we will never order from them again. We ordered a Shawarma sandwich with lamb burger and a baby chicken sandwich. The Shawarma was actually baby chicken and there was no burger. The baby chicken was OK on its own. The vegetables, lettuce and tomato on both sandwiches were wilted, and tasteless. The sandwiches were wrapped in wax paper and leaked through the wax and the paper bags. one positive is we asked for the sauce on the side and they sent plenty of sauce. The only thing we enjoyed was the side order of coleslaw at four dollars. If this is how they deliver food I'm terrified of stepping into their shop. To top it off there was a six dollar delivery charge for only a few blocks away which we weren't advised of. To top it off my husband was sick to his stomach as were I within minutes of eating the food....

placed an order Sunday night for some food for my family, 2 minutes after placing the initial order called again to add 1 more item. im thinking great the guy on the phone said not a problem will add it. he charged my cc $ 93 for all the food , and was told it would take 30 minutes to prepare. 30 minutes later i called to ask if its ready he said no need 20-30 minutes more we are only 2 people working here, 1st lie. i looked through the window on the establishment on coney island ave and guess what 5-6 persons are working behind the counter. i took my food and went home. and guess what that second order that he said sure no problem and charged me for it was not in the bag. when i called to complain all he said was my bad, didn't even offer to give me back MY money for the sandwich he didn't supply. this is what happens when an owner is not at the business and he has unprofessional staff who are lost in there own world. dont...