Kitchenall Restaurant Equipment & Supply — Restaurant in New York

** Since we can't respond to your response, we will continue to respond here. First, there has still been no acknowledgment of the bloated shipping cost you assessed our company. Secondly, I am unsure where you are getting your information, but the equipment did NOT arrive in good condition, and we have already filed a claim with FedEx for damage. You never contacted our office to inquire about the status of the equipment when it arrived, a courtesy I feel warranted after your farce of an attempt to get it here. So, your attempt to save what little face you could is a blatant lie. Also, it did not come in one shipment, it came in two trucks for some odd reason.

In short, sir/ma'am, a simple apology goes a long way. But I guess attempting to tear down anyone who has genuine issues with you makes you feel better. You had our money in advance, and that's all you care about - customer be damned **

• Not only is the staff incompetent, but apparently the person writing their responses is, too. I am with Complete Repair Service *

Also, I would be happy to supply my bill for the $2,511 in shipping.

Wish I could give NO STARS, as it's what they deserve. My business ordered $17,000 worth of equipment from KitchenAll for a customer attempting to open their business and who was waiting specifically on this order. On September, 13, 2018, we were told there would be a delay in shipping due to the hurricane in the Carolinas, which we totally understood. We were informed the order shipped out on Thursday, September, 27, 2018, and were promised it would be a direct delivery to compensate for the delay in the shipping, and that we would have it by the coming Tuesday. Again, we understood the circumstances and were OK. We were charged $2,511 and told it was priority freight. However, after more than three weeks, our order still had not been delivered to our office in Louisiana, during which time we were constantly calling KitchenAll for updates as to the ETA of this order. To say the KitchenAll customer service was bad is an understatement. They were discourteous, totally uncaring and did NOTHING to help rectify our issues. Furthermore, they were rude and just downright unpleasant in wanting to help clean up their mess. We were told on no less than four occasions that our order would arrive the next day, only to find out they actually had no idea where the equipment was even located. Ultimately what we found out was that KitchenAll used a third-party shipper, which we had to find out from FedEx, and was classified as economy freight, meaning it would ship only when they had room. We eventually ended up driving to a shipping depot and picking up the equipment ourselves. The whole situation was a nightmare and we will never use KitchenAll again. Our customer suffered losses to their business and our reputation took a hit due to KitchenAll's unwillingness to offer ANY support whatsoever. That A+ BBB rating they love to brag...

If I could give 0 stars, I would. This company informed me a few days ago that our deli case would arrive today between the times of, 9am-10:30am. We arrived to our location at 8:30am. We waited hour, after hour. We called constantly asking for our deli case. The words from each employee, Judy, Cynthia and Victor, said to us, " Just wait 30 minutes more, the driver is on his way." At 11:14, we called again and we asked for a manager which was said to be Victor. Victor, assured us that it would only be 20 more minutes. At 11:41, the driver called our company and said that he was half hour away. We called back to this company and spoke to Steve, which was the head manager, and all Steve could say was, "mistakes happen, and I am sorry." Steve admitted to our company that we should have been informed about our package arriving late, but at no point did Cynthia, Victor or Judy say that our package was not on schedule. Our owner stated to Steve that he should dismiss one of the three employees for the day due to their incompetence for not informimg us about our delivery. Words were said between our owner and Steve. At the end of the conversation, Steve decided to cancel our order at 11:50. And at such moment, our owner decided to say, "drop dead Steve." This response occured because he canceled our order without our concent. We called back asking, how can a manager make a decision for his customers? How can a manager cancel an order without the concent of the customer? Again, all Steve could say was, "I am sorry, mistakes happen." We asked Steve if he would rather lose a customer than just deliever our deli case. And his answer was, nothing is worth the price of an employee and their safety. If Steve had actually listened, then none of this would have occured. To him, he understood everything, yet he canceled the entire order because he felt like we were unsatisfied. How else would we feel? Happy? Like I said, If I could give 0 stars, I would. Whatever happened to customers are always right? We will never order from this company again. Thank you for wasting our time and money. (∩_∩) Oh, just so you know, we ordered one right now from another company that is $200 dollars less and is bigger in length, better and is prettier than the one we had ordered from...

I wish I would have read these reviews before placing my order. As Kitchenall is simply a website that processes orders and ships direct from manufacturers, there are only two types of reviews they receive. The "my order was fulfilled perfectly" and the "my order had issues" What you should look at before ordering from them is the pattern of unsatisfied customers when an there is a problem with an order.

I ordered a cooler from Kitchenall which was delivered to my loading dock. The cooler had to have the casters removed as it is a tall unit and our doors could not accommodate it with casters. It took three of my facilities team 3 hours to install the unit. This was expected and I was OK with the expense.

When we went to connect the unit we discovered that they had sent the wrong model. I had ordered, and paid for the right unit, but the wrong one was shipped. I called Kitchenall and tried to work out retro-fitting the unit to suit my needs, but after a week of emails, and phone calls (all of which I initiated) It was decided that the unit would need to be sent back. I had requested that they discount the price of the cooler to reimburse me for the cost of installing the unit and was led to believe they would.

The old unit was picked up and after 2 emails and 2 phone calls I was finally refunded my money a week later. Thank God I paid by credit card or I might still be waiting. I asked for a quote on the correct unit and even spoke with the owner about paying by check so they would not have to pay the credit card fees and could use that $$ to compensate me for the install.

I was told they could not reimburse the amount I needed and at that point I was so fed up, I decided to take my business elsewhere. The owner, Steve, is not customer service focused and I felt through the entire process that I was bothering him each time we spoke. His attitude was that since the manufacturer shipped me the wrong item, it was not his problem and seemed put-out when we spoke. If you order from Kitchenall I hope your...